Concierge

Texas Apartment Association; Wilmington (DE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental, Vision benefits

401(k) with company match

Employee Scholarship Program

Job summary

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. Responsible for providing customer service to residents, guests, prospects, vendors/contractors, and all who enter the building.

Evening and weekend work may be required. Responsibilities include greeting visitors, notifying residents, processing deliveries, answering phones after hours, handling maintenance requests, and

Qualifications

• 6 months or more of customer service experience.
• High School Diploma or equivalent.
• Excellent organization skills and professional business appearance.

Responsibilities

• Greet residents, guests, and visitors entering the building in a courteous manner.
• Notify residents of visitors and assist with directing them to their floor.
• Handle leasing inquiries (phone and walk-in) and provide information when office is closed.

Skills

Organization skills

Professional appearance

Education

High School Diploma

Job description

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Responsible for providing customer service to residents, guests, prospects, vendors/contractors, and all who enter the building.

Responsibilities

• 1. Pleasantly acknowledge anyone entering the building, including residents, prospective residents and residents' guests.
• 2. Notify residents of any visitors.
• 3. Responsible for keying residents, visitors and contractors to their desired floor in the elevator if required.
• 4. Answer the phone when the office is not open and take messages.
• 5. Responsible to track vendor and resident keys that are checked out by contractors.
• 6. Help residents to dispose of trash that is too large to fit in the trash chute. 7. Deliver newspapers and other information to residents.
• 8. Hold mail for residents away on vacation and keep, track and disperse packages, dry cleaning or other services for residents.
• 9. Address resident noise complaints, etc., and communicate issues to management via incident reports.
• 10. Responsible for cleaning the lobby, desk area, lobby bathroom, coffee room, elevators and elevator lobbies as needed.
• 11. Take maintenance requests and page maintenance as needed for emergencies.
• 12. Handle leasing inquiries (phone and walk-in) and provide leasing information, including brochures and floor plans, to prospective residents when office is closed. Relay prospective residents' contact information to office staff.
• 13. Other duties as requested by Management.

Qualifications

Required Experience:

6 months or more of customer service experience.

Required Education/Training:

High School Diploma or equivalent.

Required Skills and Abilities:

Must have excellent organization skillsMust present professional business appearance

Working Conditions:

- Primarily an office environment. - May work around cleaning solvents, paint fumes, and landscaping chemicals. - Evening and weekend work may be required.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Salary Range

$15.00 per hour