Concierge

Oakmont Management Group; Upland (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation & Holidays

Complimentary Meals

Company Paid Life Insurance

401(k) with Company Match

Employee Assistance Program

Pet Insurance

Recognition Programs

Job summary

Oakmont of San Antonio Heights is part of Oakmont Management Group, a premier senior living organization. The Concierge welcomes visitors, fulfills resident requests, coordinates tours, and provides clerical support to staff in alignment with our mission and values.

The role emphasizes outstanding customer service, effective communication, and teamwork in a community-focused environment across California, with benefits including health coverage, paid time off, and 401(k) matching.

Qualifications

• Provide exceptional customer service to residents, guests, and visitors.
• Ability to answer multiple phone lines clearly and directing calls efficiently.
• Proficient in MS Office programs (Word, Excel) and basic computer tasks.
• Strong written and verbal communication with staff, residents and families.

Responsibilities

• Provide all residents and visitors with exceptional customer service.
• Answer telephones and direct calls to appropriate staff.
• Monitor Emergency Alert System and respond promptly to alerts.
• Manage business center operations and process mail.
• Maintain a safe environment following safety standards.
• Promote teamwork across departments.

Skills

Customer service

Communication

Multi-line phone

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Oakmont of San Antonio Heights is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.

With communities across California, Hawaii, Colorado, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities:

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.