Concierge

MBK Senior Living; Town of Florida (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Education loan assistance

Professional development

Team member discounts

Wellness resources

Job summary

MBK Senior Living is seeking a friendly Concierge to greet residents and visitors, answer calls, relay messages, and provide exceptional customer service within the community.

This full-time role offers a stable schedule, a competitive hourly wage, and a comprehensive benefits package designed to support residents and staff alike.

Qualifications

• High school diploma or GED required.
• Age over 18 years.
• Background clearance as required by government regulations.
• Negative TB test results.
• Excellent communication skills including the ability to speak, write and read English.
• Ability to operate computer and software programs (Word, Excel, email).
• Professional appearance and demeanor at all times.

Responsibilities

• Greet visitors and residents and provide friendly, helpful service.
• Answer telephones within 3 rings using a professional voice and scripted messages.
• Relay messages and ensure accurate communication across the team.
• Maintain lobbies and reception areas clean and organized.
• Support administrative tasks and front desk operations as needed.
• Follow safety standards when operating office equipment.

Skills

Patient service

Communication

Teamwork

Professional appearance

Multitasking

Time management

Education

High school diploma or GED

Tools

Word

Excel

Email

Job description

Concierge

At MBK Senior Living, we’re committed to putting people first – our residents_and_team members. Exceeding expectations and enriching lives drives our day‑to‑day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to “good, quality work.” It’s more than a mantra. It’s part of our company‑wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you’re looking for a flexible, part‑time job or the pathway to a lasting career, you’ll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you’ll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun‑filled, energetic environment that’s centered in hospitality and high‑quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full‑time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Job Description

Schedule: Monday through Friday (8am - 4:30pm)
Pay: $18.50 - $19.50/hr

Job Summary

The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Essential Job Duties (Include % of time for each responsibility)

• Arrive to work on time and prepared for your shift 100%
• Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized 20%
• Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
• Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
• Transferring incoming calls or take and deliver appropriate messages 20%
• Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
• Sort and distribute incoming mail 5%
• Accept and report resident’s special requests 5%
• Maintain communities lost and found 5%
• Order and replenish administrative supplies as necessary 5%
• Follow all safety standards when operating office equipment 100%
• Support department heads and Executive Directors in administrative functions 100%
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
• Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
• Encourage teamwork through open communication with Team Members. 100%
• Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director 20%

Non‑Essential Job Duties

• None

Requirements (Include education, experience, special skills, licenses, certifications)

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
• Ability to be professional at all times with other Team Members, residents, family members, and visitors
• Follow all grooming and dress standards to present the best image

Physical Demands (Include lifting, carrying, pushing, pulling, bending, walking, standing, sitting)

• Must be able to lift 25 pounds
• Must be able to move intermittently throughout day and throughout community
• Must be able to push a resident safely in their wheelchairs

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It’s how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 “Best Workplaces in Aging Services” by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].

Regulatory Disclosures for Senior Living Communities with Medicaid Residents

An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements

If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.