Concierge

Lm Services Corporation; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Lm Services Corporation seeks a friendly Front Desk Associate to greet guests, provide accurate information about local area attractions, and arrange activities inside and outside the hotel. You will handle telephone inquiries, deliver messages, and respond promptly to guest requests to ensure satisfaction.

You will distribute brochures, assist with reservations, and help resolve guest concerns with diplomacy and calm under busy conditions, maintaining a hospitable service attitude at all times.

Qualifications

• Front Desk or hospitality experience preferred.
• Ability to greet customers and communicate clearly in English.
• Ability to listen, respond to inquiries, and provide accurate information.

Responsibilities

• Greet customers immediately with a friendly, sincere welcome.
• Answer telephone calls, take and deliver messages, and assist with mail delivery.
• Arrange recreation, business, and dining activities and assist with local attractions.
• Distribute brochures and assist guests with directions and inquiries.
• Address guest complaints and resolve issues with diplomacy.

Skills

Customer service

Communication

Phone etiquette

Problem solving

English proficiency

Computer skills

Education

Hospitality experience preferred

Job description

POSITION SUMMARYTo act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.EXAMPLES OF DUTIESESSENTIAL FUNCTIONSGreet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them. Remain calm and alert especially during emergency situations and heavy hotel activity.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the computer of incoming faxes.Use the photocopier to make copies of items as required.Escort VIP guests to accommodations.Handle cash, make change and balance an assigned house bank. Perform simple arithmetic functions using a calculator.Other duties as assigned by the supervisor such as cross-training.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict.Basic mathematical and calculator skills to prepare mathematical calculations without error, eg., purchasing tickets for guests.Ability to listen effectively, to speak and write English clearly.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and/or sit and continuously perform essential job functions.Hearing and visual ability to observe and detect signs of emergency situations.QUALIFICATION STANDARDSEDUCATION AND EXPERIENCEPrior Front Desk or other hospitality experience preferred. Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.GROOMINGAll associates must maintain a neat, clean and well groomed appearance (specific standards available).FLSA Designation nonexemptOTHERUpon employment all associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time. Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.The Hospitality business functions seven days a week, twenty-four hours a day. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.I have read, or have had read to me the preceding job description. I agree to follow it to the best of my ability.