Concierge

Securitas US Business Unit; San Francisco (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Securitas US Business Unit is seeking a Security Concierge to be the first point of contact for tenants, visitors, and vendors, delivering high-level customer service while maintaining a secure environment.

The role involves access control, CCTV monitoring, emergency response, log maintenance, and enforcing building policies, with training provided for the security systems and procedures. Flexibility with schedules is essential.

Qualifications

• Experience in a commercial real estate environment.
• Knowledge of security systems and procedures.
• Strong communication and customer service skills.

Responsibilities

• Monitor and control access to the building and issue visitor passes.
• Greet tenants, visitors, and vendors with a professional demeanor and assist with directions.
• Monitor CCTV and alarm systems and respond to security incidents.
• Respond to emergencies and provide first aid if needed.
• Maintain logs of security incidents and prepare reports.
• Enforce building rules and address violations professionally.

Skills

Commercial real estate

High-rise security

Customer service

Security systems

Job description

ConciergeOfficer

Job Summary:

The Security Concierge is the first point of contact for tenants, visitors, and vendors entering the building. This position is responsible for providing a high level of customer service while maintaining a secure environment. The ideal candidate will be professional, observant, and possess excellent communication and interpersonal skills.

Responsibilities:

• Access Control:

  • Monitor and control access to the building, ensuring only authorized personnel and visitors are permitted entry.

  • Verify identification and issue visitor passes according to established procedures.

  • Maintain accurate records of visitors, vendors, and deliveries.

• Customer Service:

  • Greet tenants, visitors, and vendors with a warm and professional demeanor.

  • Provide information and directions to building occupants and guests.

  • Respond to inquiries and resolve issues promptly and efficiently.

• Security Monitoring:

  • Monitor CCTV cameras and alarm systems to detect and respond to security breaches or emergencies.

  • Conduct regular patrols of the building and surrounding areas to identify and address potential security risks.

  • Report any suspicious activity or security concerns to the appropriate authorities.

• Emergency Response:

  • Respond to emergencies, such as fire alarms, medical incidents, and security threats, according to established protocols.

  • Provide first aid and CPR as needed.

  • Assist with building evacuations.

• Administrative Tasks:

  • Maintain accurate logs and records of security incidents, maintenance requests and other relevant information.

  • Prepare reports as required.

  • Assist with administrative tasks as needed.

• Policy Enforcement:

  • Enforce building rules and regulations.

  • Address violations in a professional and courteous manner.

Preferred Qualifications:

• Previous experience in a commercial real estate environment and high rise buildings.

• Knowledge of security systems and procedures.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. TheConciergeOfficerposition helps maintain a safe and secure environment for our clients byremaining visible,activelymonitoring thepremises,andmaintaining access control.They preserve order whileenforcingregulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently ourConciergeOfficers will provide customer service and information to a client’ s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

TheConciergeOfficer is apublic facing,customer servicedrivenposition.If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitudeand outgoing personality, we will provide the training and knowledge you need to be successful in the security industry.

Are you interested in being part of our Team?

• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

EOE/M/F/Vet/Dis