Concierge

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic in Rochester, MN seeks a Concierge to assist patients with non-medical resources and connect them to community and hospital services. The role focuses on analyzing patient needs, organizing resources, and resolving inquiries with a customer‑centric approach.

The position requires a high school diploma, strong communication skills, and experience with electronic customer communications and CRM databases. Evening/weekend coverage is not indicated.

Qualifications

• High school diploma or equivalent required.
• Two years' experience in electronic customer communication and customer relations management databases.
• Second language skills preferred.
• Knowledge of computers, office equipment, and medical center information systems.
• Ability to demonstrate proper telephone etiquette.

Responsibilities

• Assist Mayo Clinic domestic and international patients in accessing non-medical resources within the medical center and Rochester community.
• Analyze patient needs and organize, assemble and arrange resources to address inquiries.

Skills

Customer service

CRM databases

Telephone etiquette

Written and verbal communication

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Concierge provides Mayo Clinic domestic and international patients with assistance in accessing non-medical resources within the medical center and the Rochester community. Responsible for effectively analyzing patient needs and organizing, assembling and arranging resources to address patient inquiries.

Qualifications

A high school diploma or equivalent is required.Second language skills preferred. Proven customer service skills/training. Knowledge of computers, technical office equipment and general medical center patient information systems. Requires the ability to demonstrate proper telephone etiquette. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Excels in both written and verbal communication. Excellent application of grammar, punctuation, and English usage. Must be able to communicate with individuals and small groups with credibility and confidence. Turns problems into opportunities by developing innovative and creative solutions. Displays energy and drive in performing daily responsibilities. Conveys an impression which reflects favorably upon the public relations of the institution. Two years' experience in electronic customer communication and customer relations management databases.

Exemption Status

Nonexempt

Compensation Detail

$20.46 - $28.25 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday through Friday 8:00-4:30 or 8:30-5:00

Weekend Schedule

None

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.