Concierge

CareOne; Randolph (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Multiple Medical Plans

Vision Plan

Health Savings Account

Flexible Spending Accounts

Voluntary Life and AD&D

Short-Term and Long-Term Disability

Hospital Indemnity Insurance

Critical Illness Insurance

Whole Life Insurance

Legal Plan

401k Retirement Plan

Employee Assistance Program

Paid Time Off

Vacation

Sick Plans in accordance with state法律

Job summary

CareOne at Randolph seeks a Front Desk/Concierge to welcome residents and families, coordinate calendar needs, and serve as the first point of contact on site in Randolph, MA. This role demands empathy, strong organization, and clear communication to support daily operations and resident satisfaction.

The position offers competitive hourly pay ($20–$24) and comprehensive benefits; both part-time and full-time opportunities are available in a patient-centered team.

Qualifications

• Strong organizational skills.
• Effective and friendly verbal and non-verbal communication skills.
• Proven ability to effectively manage multiple details.
• Solid understanding of resident, family, and staff needs.

Responsibilities

• Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
• Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
• Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
• Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
• Provide direct resident assistance in calendar management -reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
• Serves as Unit troubleshooter -proactively identifying resident, family, and staff needs and addressing each in a positive manner
• Proactively manage resident and family needs to enhance their experience within the Center
• Establish and conduct daily 1x1 visits and communication with residents and families as identified.
• Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
• Conduct ongoing checks for Center and Unit cleanliness -immediately identify and correct areas of concern.
• Proactively respond to call bells -providing direct assistance and support.
• Serve as Center Tour Guide for prospective residents/families as requested.
• Assist with the identification and recommendation of potential long term residents
• Help ensure customer satisfaction and timeliness of communication/response at all times

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Job description

Balance Life & Work with a New Career Opportunity

(LONG TERM CARE)

(SKILLED NURSING)

(SUB ACUTE CARE)

Now Hiring -Front Desk/Concierge - Randolph, MA

Min $20/hr - Max $24/hr

Compensation will be based on, but not limited to, experience, qualifications, credentials, employment status, and work schedule

CareOne at Randolph

The Front Desk/Concierge is responsible for but not limited to:

• Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
• Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
• Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
• Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
• Provide direct resident assistance in calendar management -reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
• Serves as Unit troubleshooter -proactively identifying resident, family, and staff needs and addressing each in a positive manner
• Proactively manage resident and family needs to enhance their experience within the Center
• Establish and conduct daily 1x1 visits and communication with residents and families as identified.
• Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
• Conduct ongoing checks for Center and Unit cleanliness -immediately identify and correct areas of concern.
• Proactively respond to call bells -providing direct assistance and support.
• Serve as Center Tour Guide for prospective residents/families as requested.
• Assist with the identification and recommendation of potential long term residents
• Help ensure customer satisfaction and timeliness of communication/response at all times

Position Requirements:

• Strong organizational skills;
• Effective and friendly verbal and non-verbal communication skills;
• Proven ability to effectively manage multiple details; and
• Solid understanding of resident, family, and staff needs.

About Us

The CareOne mission is to define excellence within the health care community. We are dedicated to Maximizing Patient Outcomes. We treat Residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our Centers and Communities. We work to maintain the highest standards of care and service for Residents, families and our valued employees.

We are proud to Offer the following benefits to Part-time (22.5+ hours/week) and Full-time Employees:

Multiple Medical Plans

Including Pharmacy

Vision Plan

Health Savings Account (eligibility restrictions apply)

Flexible Spending Accounts

Voluntary Life and AD&D

Short-Term and Long-Term Disability Plans

Hospital Indemnity Insurance

Critical Illness Insurance

Whole Life Insurance

Legal Plan

401k Retirement Plan

Employee Assistance Program (available to all employees)

• Paid Time Off
• Vacation
• Sick Plans in accordance with state laws

Opportunities to advance and grow your career

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide. We have a graciously appointed facility with strong belief in patient care and service; join us at our beautiful facility!

We are an Equal Opportunity Employer

EEO/AA/M/F/DV

Job Info

• Job Identification 20227533
• Job Category Center
• Posting Date 08/12/2026, 07:42 PM
• Apply Before 09/11/2026, 07:42 PM
• Locations 49 Thomas Patten Dr, Randolph, MA, 02368, US
• Position Type Full-Time (37.5+) – CareOne MA, NJ, River Glen
• New Position Salary Range Min $20/hr - Max $24/hr