Concierge

Sunrise Senior Living; Norwood (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Plans

Retirement Savings

EAP/Discount Program

PTO, Sick Time & Holidays

myFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge in Norwood, MA. You will be the first contact for residents, families, and visitors, creating a warm, organized community experience and supporting daily operations with a welcoming front desk and Bistro area.

The role emphasizes professional communication, multitasking in a fast-paced setting, and maintaining confidentiality while assisting with move-ins, recruitments, and basic office tasks.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication skills

Time management

Multitasking

MS Office

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You'll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community-ensuring every interaction reflects Sunrise's hospitality and service standards.

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge - Lead Hospitality with Purpose

Front Desk Concierge | Senior Living Administration

Pay Range:

15.92 - 19.90

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan.

Some benefits have eligibility requirements

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.