Concierge

Related Management Company; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Local 32BJ Benefits

Job summary

Related Management Company in New York is seeking a Concierge and Porter to offer exceptional service to residents and guests. This role involves greeting individuals, managing deliveries, and ensuring a welcoming environment.

Ideal candidates have experience in hospitality, strong communication skills, and a positive demeanor. The job demands working 8-hour shifts and the ability to lift up to 35 lbs. Compensation is set at $29.77 per hour, complemented by Local 32BJ benefits.

Qualifications

• 1-2 years’ experience in the hotel, hospitality, and service industries.
• Positive, outgoing, and attentive demeanor.
• Ability to lift up to 35 lbs and stand for an entire shift.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Manage deliveries and respond to safety concerns.
• Maintain a clean and inviting lobby atmosphere.

Skills

Communication skills

Organizational skills

Customer service

Positive attitude

Education

Graduate of an accredited college or university

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge and Porter, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Sweep sidewalks, terraces, lobbies, and hallways
• Empty trash and recycling bins throughout the building
• Respond quickly to spills, weather-related messes, or other safety hazards
• Clean and polish floors, glass, mirrors, brass, and woodwork
• Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)
• Maintain the laundry room, fitness center, and management offices
• Report any damage or safety issues to the Resident Manager
• Clean stairwells, service areas, and the compactor room
• Change light bulbs and help prepare units for new residents
• Use building systems to log tasks and report ongoing issues

Qualifications

• Graduate of an accredited college or university, preferred.
• 1-2 years’ experience in the hotel, hospitality, and service industries.
• Positive, outgoing, and attentive demeanor.
• Strong oral, listening, organizational skills, and written communication; proficient with Microsoft Word, Excel, and Outlook.
• Ability to demonstrate a history of proven reliability and consistency.

Work Environment and Physical Demands

• Must be able to work 8 hour shifts
• Must be available to work late at night or early in the morning and overtime when required
• Must be comfortable working with, and around, large groups of people
• Must be able to lift up to 35 lbs
• Must be able to stand for an entire shift

Compensation and Benefits

Compensation: $29.77

Benefits: Local 32BJ Benefits

Overview

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com