Concierge

HEI Hotels & Resorts; Miami (FL); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching funds

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

Job summary

HEI Hotels & Resorts is seeking a guest service associate to assist with guest needs at the Brickell Arch hotel in Miami. The ideal candidate should have at least one year of experience in a public contact position and preferably possess hotel experience. The role involves answering questions about hotel services, providing directions, and assisting guests with communications. Competitive hourly pay of $22, plus robust benefits including medical, dental, and 401(k) matching options.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Answer questions regarding or making reservations for services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of package and message receipts.

Skills

Verbal communication skills

Written communication skills

Public contact experience

Relationship building

Job description

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell's financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry‑leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Overview

Assist with guest needs and requests to ensure positive guest experience.

Essential Duties and Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Qualifications and Skills

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Compensation

Salary Range: $22.00 - $22.00 Hourly. Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.