Concierge

Jackson Creek Senior Living; Keller (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual from Day 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts (Verizon/AT&T)

Pay Advance Program

Health insurance

401k

Job summary

Dial is seeking a front desk associate in Peoria, IL to deliver exceptional customer service and create a welcoming environment for residents and guests. You will support daily operations, assist with requests, and facilitate clear communication across departments.

Responsibilities include greeting visitors, handling sign-ins, answering calls, and coordinating with staff while maintaining confidentiality and a positive atmosphere.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome guests, manage sign-in, notify staff.
• Assist residents and families with transportation, reservations, information.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Hospitality mindset

Education

Experience in customer service or hospitality

Must be at least 18 years old

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Peoria, IL, US

2 days ago Requisition ID: 11177

Salary Range: $17.00 To $17.00 Hourly

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily.You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.