Concierge

City-Winer; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

City Winery is seeking a friendly Concierge to deliver exceptional guest service at the box office and throughout the venue. You will manage ticket sales, handle merchandise, and act as a brand ambassador, enhancing guest experiences and driving revenue.

Ideal candidates have 2+ years in concierge or hospitality, strong communication, cash handling, and a calm, proactive demeanor. You will work a flexible schedule including nights and weekends in a dynamic live music environment.

Qualifications

• 2+ years in concierge, box office, or customer service in hospitality.
• Strong communication and guest-relations skills.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Interact with guests in person, by phone, and email.
• Manage in-person, online, and phone ticket sales.
• Handle all retail merchandise transactions and inventory.
• Maximize ticket and merchandise sales and support box office duties.
• Maintain a neat Concierge booth and cash drawer; reconcile transactions.
• Assist with seat changes and VIP arrangements as needed.

Skills

Guest relations

Ticket sales

Merchandise sales

Cash handling

Communication

Teamwork

Tools

POS systems

Job description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The Concierge is responsible for delivering an exceptional guest service experience to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, City Winery Rewards Program and City Winery merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.

Overview of Responsibilities

• Correspond with guests in person, phone, and email
• Manage in-person, online, and phone ticket sales
• Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
• Maximize ticket sales and retail merchandise sales
• Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
• Assist guests with seat changes
• Compile house and artist comps and arrange seating appropriately
• Handle troubleshooting with guests on ticketing purchases
• Close out and reconcile box office transactions
• Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink
• Maintain a neat and tidy Concierge booth
• Handle payment transactions and maintain accurate cash drawer
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Other duties, tasks, projects as per business needs

Minimum Qualifications

• 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
• Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
• Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
• Proficient computer skills
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.