Concierge

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A luxury hotel in Chicago is seeking a Concierge to join their team. The role entails offering guest-focused services and ensuring all Concierge operations run smoothly within a prestigious Five-Star property. Candidates should have at least two years of experience in a similar luxury role and possess excellent organizational and communication skills. The position offers competitive hourly pay and exceptional benefits.

Benefits

10 vacation days per year

80% company-paid medical coverage

Complimentary employee meals

Qualifications

• 2 years of Concierge experience in luxury property preferred.
• Ability to manage high work demand and pressure effectively.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of Concierge responsibilities.
• Communicate with all departments to enhance guest experience.
• Provide information on hotel attractions and city points of interest.

Skills

Concierge experience in luxury property

Knowledge of city points of interest

Organizational skills

Fluent English

Tools

PMS/Opera system

Job description

Overview

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.

Responsibilities

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional benefits package and 401(k) with company match.
• Ensure proper operation of all responsibilities of Concierge operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Provide information regarding both City and Peninsula Hotel attractions and points of interest.
• Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensure efficient operation of the Concierge responsibilities with efficient handover.

Qualifications

• 2 years of Concierge experience in luxury property preferred
• Strong knowledge on city points of interest
• Knowledge of PMS/Opera system.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Benefits

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $24-27 per hour.