Concierge

IB Operations LLC; Chesterfield Court House (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Benefits package

Career laddering

Great work-life balance

Job summary

Harmony Senior Services is seeking a front desk administrator to greet visitors, answer phones, and route messages in a courteous, professional manner. The role includes monitoring security systems, performing clerical tasks, and coordinating resident transportation while maintaining confidentiality and a neat lobby area.

Ideal candidates will have a high school diploma or GED and strong communication skills, with the ability to multi-task in a busy environment and work weekends/holidays as

Qualifications

• High school diploma or GED required.
• Must have professional appearance and be courteous.
• Experience in administrative functions preferred.
• Strong communication and organizational skills.
• Ability to multi-task in a busy front-desk environment.

Responsibilities

• Greet visitors and answer main line in a courteous manner.
• Route calls and take accurate messages.
• Monitor security systems and logs as needed.
• Provide clerical support such as filing and copying.
• Maintain front desk and lobby area neat.
• Process meal tickets and payroll deduction payments.
• Coordinate resident van schedules.
• Maintain confidentiality of resident information.

Skills

Administrative support

Phone etiquette

Customer service

Team player

Education

High school diploma or GED

Tools

Office software

Job description

Job Description

• greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages.
• Monitors walkie-talkie, door security system and fire panel as needed.
• Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.
• Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
• Fills out and logs service request forms for residents and/or staff
• Monitors and greets visitors to the community
• Keeps front desk and lobby area clean and neat at all times
• Sells meal tickets and accounts for by payroll deduction or personal check
• Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
• Attends in-services and staff meetings as required
• Assists with coordinating van schedule for residents
• Follows confidentiality policies regarding release of resident information
• Performs supportive office functions for all departments including filing, typing, and making copies
• Completes all other duties as assigned

Requirements

• Must possess a high school diploma or GED
• Must be considerate, neat, well-groomed and professional in appearance. Must dress in a professional manner
• Must have experience in Administration functions
• Must answer phones in a polite and professional manner
• Must be organized, and able to work well with others as part of a team
• Must be polite and considerate to residents, visitors, co-workers and management team
• Must be able to effectively communicate both verbally and in writing
• Must be able to sit for extended periods of time
• Must be able to function effectively in a busy environment and be able to multi-task
• Must be willing to work a flexible schedule that includes weekends and holidays
• Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling

Harmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45+ locations across the United States.

Harmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family. We are a family serving families. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team. Begin your journey with Harmony Senior Services and join one of the leaders in the senior living industry today!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.