Concierge

mbk; California (MO); On-site; USD 33,525,000 - 55,875,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching up to 4%

Education loan assistance

Scholarships

Team member discounts

Health and Wellness resources

Flexible spending accounts

Job summary

MBK Senior Living is seeking a Concierge to greet visitors, answer phones, and support the front desk with professional, friendly service. The role emphasizes excellent communication, basic computer skills, and a neat appearance to reflect the community’s high standards.

Responsibilities include check-in/out, mail handling, and assisting residents with requests while maintaining a welcoming environment. A high school diploma and 18+ age are required, with background clearance as needed.

Qualifications

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate computer, necessary software programs (word, email, excel), scanners, copiers, and fax machines
• Professional appearance and demeanor at all times

Responsibilities

• Greet visitors and answer phones to be the first contact for residents and guests
• Maintain a neat, professional front entrance and reception area
• Assist with mail distribution and handling administrative tasks
• Answer calls within 3 rings using a courteous, scripted approach
• Sign in visitors and monitor logbook and report suspicious activity
• Support department heads with administrative functions
• Display a positive, professional image and encourage teamwork

Skills

Communication skills

English proficiency

Computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Concierge

At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Job Description

Schedule: Monday through Friday (8am - 4:30pm)

Pay: $18.50 - $19.50/hr

Job Summary

The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Essential Job Duties (Include % of time for each responsibility)

• Arrive to work on time and prepared for your shift 100%
• Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized 20%
• Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
• Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
• Transferring incoming calls or take and deliver appropriate messages 20%
• Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
• Sort and distribute incoming mail 5%
• Accept and report resident's special requests 5%
• Maintain communities lost and found 5%
• Order and replenish administrative supplies as necessary 5%
• Follow all safety standards when operating office equipment 100%
• Support department heads and Executive Directors in administrative functions 100%
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
• Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
• Encourage teamwork through open communication with Team Members. 100%
• Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director 20%

Non-Essential Job Duties

• None

Requirements (Include education, experience, special skills, licenses, certifications)

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
• Ability to be professional at all times with other Team Members, residents, family members, and visitors
• Follow all grooming and dress standards to present the best image

Physical Demands (Include lifting, carrying, pushing, pulling, bending, walking, standing, sitting)

• Must be able to lift 25 pounds
• Must be able to move intermittently throughout day and throughout community
• Must be able to push a resident safely in their wheelchairs

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior