Concierge

Pgs USA; Boca Raton (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Training and development

Job summary

PGSUSA in Florida is seeking a Concierge/Front Desk professional to join our condominium security team. You will provide welcoming, responsive service and maintain safety and order for residents and visitors.

The role requires a high school diploma, ability to work nights, weekends, and holidays, and a background check. We offer a professional, respectful work environment with opportunities for growth and competitive compensation.

Qualifications

• High school diploma or equivalent required.
• Concierge/front desk experience preferred.
• Strong customer service and communication skills essential.

Responsibilities

• Maintain a visible, professional presence to deter inappropriate activity.
• Control access and verify credentials for residents, visitors, and contractors.
• Respond promptly to incidents and emergencies, documenting actions taken.
• Provide excellent customer service and deescalate tense situations.
• Collaborate with security and property management to ensure safety.

Skills

Concierge experience

Front desk experience

Customer service

Communication skills

Background check

Drug screening

Education

High school diploma or equivalent

Job description

Join PGSUSA – Protecting What Matters Since 1996

Are you ready to take your career to the next level with a trusted leader in the security industry? Since 1996, PGSUSA has been dedicated to providing exceptional security solutions across America. We're on a mission to find the best security professionals to join our growing team.

When we started PGSUSA, we did so with the knowledge that we had the experience and the expertise to provide the best service in the industry. Set out to create an environment founded upon the principles of protection, customer service and reputation. dedication and commitment were always the driving force of our growth and with nearly 30 years behind us platinum group security has emerged as one of the premier security companies in South Florida and across the United States.

The demand for better security personnel will always be the foundation for change. As a result expenses continue to rise and cost is more relevant today than it has ever been. While most security companies compromise by hiring inexperienced personnel, PGSUSA has taken the opposite approach, working smarter and looking only for the best and the brightest. We look for other ways to reduce cost by limiting turnover, creating more opportunity from within, and integrating technology. we realize that compromising our personnel will compromise our reputation. It is our desire to lead! We believe that hospitality combined with the latest technology implemented using a cost-effective approach is the future of our industry. Our strength is experienced employees, strong leaders, and successful integration.

If you're passionate about safety, skilled in customer service, and eager to make a difference, we want to hear from you! Apply today and become a part of a company that values loyalty, integrity, professionalism, and excellence. Together, we protect what matters most.

Key Responsibilities:

• Maintain a visible and professional presence to deter illegal activities and ensure the safety of personnel, visitors, and property.
• Monitor and authorize entrance of vehicles or people in the property while following proper procedure to grant access to visitors, vendors and contractors.
• Monitor and control access points, verifying credentials and ensuring only authorized individuals enter designated areas.
• Respond promptly and appropriately to security incidents, emergencies, and alarms.
• Use excellent customer service and communication skills to deescalate tense or potentially violent situations.
• Collaborate with law enforcement or emergency services as needed.
• Accurately document and report incidents, activities, and observations using company-approved forms and protocols.
• Inspect the premises for security risks, hazards, or violations and report findings to the appropriate personnel.
• Comply with all state regulations, including maintaining current unarmed security licensure in Florida.
• Observing for signs of crime or disorder and investigate disturbances.
• Protect company's property and staff by maintaining a safe and secure environment.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods (minimum of 1 hour).
• Ability to lift and carry objects weighing up to 25 pounds.
• Must be capable of functioning independently and remaining calm in high-pressure or intense situations.

Qualifications:

• High school diploma or equivalent
• Must have at least 2yrs of Concierge/Front Desk experience
• Class D license is NOT required
• Strong interpersonal and communication skills.
• Ability to work effectively in high-stress environments while demonstrating professionalism and sound judgment.
• Must pass a background check and drug screening.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Availability to work: Thursday-Sunday 3pm-11pm Monday 10am-5pm
• Primary post will be at a Condominium in Florida, requiring work in both indoor and outdoor environments.
• Exposure to varying weather conditions.

Why Join PGSUSA?

• Competitive compensation and benefits.
• Supportive team environment with opportunities for growth and career advancement.
• A commitment to training and professional development.

Equal Opportunity Employer:

PGSUSA is an equal opportunity employer. We welcome candidates from diverse backgrounds and experiences to apply.