Concierge

Clearwater Living; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Exciting opportunities to grow

Dynamic and fast paced environment

Culture of people first and service,

Job summary

Clearwater Living is seeking Evening and Overnight Concierges for Clearwater at The Arboretum in Austin, TX. The role focuses on greeting residents and guests, answering calls, and delivering top-tier customer service in a luxury senior living community.

Responsibilities include monitoring lobby areas, assisting with mail, managing sign-in/out, and coordinating with departments for resident needs. This is a fast-paced, team-oriented position with opportunities for growth.

Qualifications

• High School Diploma or GED required.
• One year of related work experience preferred.
• Background clearances as required by regulations.
• TB health requirements must be met.
• First Aid/CPR/BLS certification a plus.

Responsibilities

• Greet visitors and create a warm, welcoming atmosphere.
• Answer phone calls, relay messages, and provide assistance.
• Monitor visitors and maintain sign-in/out log to ensure security.
• Distribute mail and support administrative tasks across departments.
• Assist with meal attendance tracking and room service notifications.
• Maintain lost and found and replenish office supplies as needed.
• Support Executive Director and departments with admin duties.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma or GED

Tools

First Aid/CPR/BLS Certification

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater at The Arboretum is a premier luxury senior living community in Austin, TX and is looking for Evening and Overnight Concierges to join the team!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

Available Schedules:

Monday-Friday 3:00pm-11:00pm

OR

Monday-Friday 11:00pm-7:00am

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• Sort and distribute incoming mail
• Accept and report resident’s special requests
• Maintain communities lost and found system
• Order and replenish administrative supplies as necessary
• Support Executive Director and other departments in administrative functions as needed
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• Encourage teamwork through open communication with associates
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Represent the Clearwater Living principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Qualifications

• High School Diploma or GED required
• A minimum of one year of work experience in senior living, hospitality or in related field preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.