Concierge

Savant Senior Living

Alhambra (CA)

On-site

USD 26,000 - 30,000

Full time

29 hours ago

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Benefits offered by this job

Dental Plan

Vision Plan

Health Insurance

Critical Illness and

Accident Coverage

401(k) Retirement Savings Plan

Health and Dependent Day Care Flexible

Paid Vacation, Sick, Holiday, Bereav.

Tuition reimbursement

Team Member Referral Program

Job summary

Savant Senior Living in Alhambra, CA is seeking a Concierge for our assisted living community. You will serve as a friendly, professional point of contact for residents, families, and visitors, delivering exceptional service and a welcoming atmosphere.

You will coordinate services, answer inquiries, and assist with administrative tasks, contributing to a positive resident experience. The role requires excellent communication, the ability to multitask, and a respectful, confidential approach.

Qualifications

Must be at least 18 years old.
Requires Health Screening, TB Clearance, and Criminal Record Clearance.
Previous experience in customer service, hospitality, or front desk role.
Experience in senior living or healthcare environment preferred.
Excellent interpersonal and communication skills.
Proficiency in computer systems including word processing, email, and database management.

Responsibilities

Greets residents, families, and visitors warmly.
Provide information and answer inquiries.
Coordinate appointments, transportation, and services.
Maintain knowledge of facility amenities and communicate it.
Assist with administrative tasks and resident records.
Keep concierge desk organized and stocked.
Collaborate with staff to address resident needs.
Monitor security and safety and report incidents.
Act as liaison between residents, families, and other departments.
Uphold resident privacy and confidentiality.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Hospitality experience

Education

High school diploma or equivalent

First Aid/ CPR certification

Hospitality certification

Tools

Microsoft Word

Database management

Job description

POSITION SUMMARY As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to the positive experience of our residents. This position will report to the Executive Director.

Essential Duties And Responsibilities

Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
Provide information, answer inquiries, and assist residents and their families with various requests and concerns.
Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors.
Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.
Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readability available.
Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.
Monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel.
Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.
Always uphold resident privacy and confidentiality.
Assist with other related tasks as needed.

Supervisory Responsibilities

The incumbent in this position does not have any direct supervision.

Education/Experience/Credentials

At least 18 years of age.
Required Health Screening, TB Clearance, and Criminal Record Clearance.
Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment.
Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.
Proficiency in computer systems, including word processing, email, and database management.

Knowledge, Skills, And Abilities

Understanding principles of exceptional customer service and having the ability to provide a positive and welcoming experience for residents and visitors.
Familiarity with the facility’s amenities, services, activities, and resources available to residents.
Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents.
Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
Ability to identify and addressing resident concerns or issues, finding appropriate solutions, and escalating matters as needed.
Ability to be flexible and the ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment.
Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions.

Physical Requirements

Lifting and carrying, occasionally may need to lift and carry light to moderate loads, such as packages and deliveries.

Benefits