Concessions Supervisor

Sodexo; DeKalb (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Sodexo is seeking a Concessions Supervisor at Northern Illinois University to lead concession stands, kiosks, portable locations, and autonomous retail concepts during events.

You will manage staffing, service flow, inventory awareness, and guest satisfaction, acting as the liaison between frontline teams and unit leadership in fast-paced, high-volume settings. The role requires supervisory experience and relevant certifications.

Qualifications

• High School diploma or GED or equivalent experience required.
• Minimum of 2–4 years of experience in concessions, food service, or event-based operations.
• Prior supervisory or lead experience preferred.
• Must meet minimum age requirements to supervise alcohol sales per local/state regulations.
• Must maintain alcohol-service certification (TIPS/TEAM) or equivalent.

Responsibilities

• Oversee concession stands, kiosks, portable locations, and walk-out or autonomous stores.
• Assign staff to locations and adjust coverage based on volume.
• Conduct pre-event or pre-shift briefings on expectations, menus, service standards, and assignments.
• Address guest concerns and escalate to management as needed.
• Support onboarding and training of concession staff and leads.
• Lifting up to 35 pounds regularly and up to 40 pounds occasionally.
• Attend scheduled shifts on time and reliably.
• Other duties as required by the unit or client.

Skills

Leadership

Staff supervision

Education

High School diploma or equivalent

Job description

Concessions Supervisor

Location:

NORTHERN ILLINOIS UNIVERSITY - 93206001

Workdays/shifts

VARIED WORKDAYS - Specific Shifts. More details will be provided during the interview process.

Employment Type

Full-Time or Part-Time

Pay Range

$19.50 per hour - $19.50 per hour

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do

As a Concessions Supervisor at Sodexo, you will oversee event-based concessions operations to ensure efficient service execution, compliance with operational standards, and a positive guest experience. This role provides on-site leadership for concession stands, kiosks, portable locations, and autonomous retail concepts during events. The Concessions Supervisor supports staffing, service flow, inventory awareness, and issue resolution while serving as a key link between frontline teams and unit leadership.

Concessions Supervisors operate in fast-paced, high-volume environments and are responsible for maintaining speed of service, safety, cleanliness, and adherence to company policies across all assigned concession locations. Responsibilities may vary based on venue size, event type, and service models.

Responsibilities include

• Oversee concession stands, kiosks, portable locations, and walk-out or autonomous retail stores as applicable.
• Assign staff to concession locations and adjust coverage based on volume and operational needs.
• Conduct pre-event or pre-shift briefings to review expectations, menus, service standards, and assignments.
• Address guest concerns promptly and escalation issues to management as needed.
• Support onboarding and training of concession staff and leads.
• Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds.
• Attends work and shows for scheduled shift on time with satisfactory regularity
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring

• High School diploma, GED, or equivalent experience required.
• Minimum of 2–4 years of experience in concessions, food service, or event-based operations required.
• Prior supervisory or lead experience preferred.
• Must meet minimum age requirements to supervise alcohol sales based on local and state regulations.
• Must maintain a valid TIPS (Training for Intervention Procedures), TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification, and comply with all state-specific alcohol training requirements.
• A food handler certification may be required based on state or local regulations.

Link to full Job description (https://sodexo.paradox.ai/BBMuJ2BG)

What We Offer

Flexible and supportive work environment, so you can be home for life’s important moments.

Access to ongoing training/development and advancement opportunities to turn your job into a career

Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Link to benefits summary (https://sodexo.paradox.ai/YCm68RiJ)

Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .