Concessions Staff

Straz Center for the Performing Arts; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Straz Center for the Performing Arts in downtown Tampa offers a concessions role focused on friendly guest service and accurate order taking. You will handle menu explanations, process payments, and assist with basic beverage preparation while maintaining cleanliness of the concessions area.

This entry‑level position supports a team‑based environment with event‑based scheduling including evenings and weekends; full‑time staff benefits are available as described.

Qualifications

• Demonstrated customer service skills and a friendly, helpful attitude.
• Ability to greet guests, take orders, and provide menu information.
• Comfort with basic math for transactions and making change.

Responsibilities

• Greet guests and create a welcoming atmosphere in concessions.
• Present menu items, take and process orders accurately.
• Handle payment and operate the POS system; maintain inventory and cleanliness.
• Assist with basic food/beverage preparation as needed and support team.
• Maintain neat appearance and report equipment issues to supervisor.

Skills

Customer service

Clear communication

Multitasking

Friendly demeanor

Basic math

Education

High School diploma or GED

Tools

POS system

Job description

Be a Star at the Straz Center for the Performing Arts!

This position is responsible for maintaining all concessions areas and selling concessions items inside the theater lobby. This is a great event-based position for someone looking to get started in the customer service or hospitality fields. Our Food and Beverage team is willing to train for this position and we promote from within.

Located in downtown Tampa on the beautiful Riverwalk, the Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment. Straz benefits for full-time staff include options for health/dental, vision, and other benefits plus a generous 403(b) plan.

Essential Functions:

• Creates a friendly and welcoming environment for Center guests.
  
  
  
  • Welcomes and greets guests.
  
  
  • Presents food & drink menu, makes recommendations, and answers questions regarding it.
  
  
  
  


• Provides excellent customer service in a professional manner.
  
  
  
  • Takes orders from guests.
  
  
  • Serves guests quickly and efficiently, including basic preparation of food and beverages.
  
  
  • Records orders accurately and immediately after receipt into the register system.
  
  
  • Uses POS system to ring orders and accurately maintain inventory, accepts guest payment, processes credit card charges and makes change (if applicable).
  
  
  
  


• Presents a neat and professional appearance in correspondence with the uniform code.


• Maintains cleanliness in all concessions and coffee areas.


• Reports all equipment problems and maintenance issues to the Concessions Manager.


• Assists with restocking and replenishment of inventory and supplies in concessions areas.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Great communication skills, personable and friendly with customers.


• Working knowledge of coffee or eagerness to learn.


• Must possess basic math skills.


• Ability to multi-task in a fast-paced environment.


• Ability to work flexible hours, including nights, weekends, and some holidays.

Education and Work Experience:

• High School or GED equivalent preferred.


• Must be 18 years of age.


• Previous hospitality or customer service experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Able to position oneself to move up to 40 pounds.


• Able to remain in a stationary position for long periods of time (minimum 5 hours).


• Reach and communicate effectively.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.