Concessions Manager - Frost Bank Center

Aramark Correctional Services; San Antonio (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Aramark seeks a Concessions Manager to lead dining operations, implement customer-centric dining solutions, and ensure high-quality service for clients and customers. You will coach team members, manage safety standards, and drive financial performance in a dynamic environment.

The role emphasizes strong interpersonal and customer service skills, with responsibilities spanning leadership, client liaison, and compliance, including event-based scheduling and flexible hours.

Qualifications

• 2–3 years of food service experience.
• 2–3 years of experience in a food service management role.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal skills and ability to provide excellent customer service.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Lead and coach team members using Aramark's coaching model.
• Identify client needs and communicate progress to the client.
• Ensure completion and maintenance of P&L statements and pursue financial targets.
• Maintain food safety, sanitation, and compliance across operations.
• Plan and direct daily team briefings and supervise production, quality, and control.
• Ensure cross-department collaboration for a unified food service experience.

Skills

Leadership

Coaching

Customer service

Interpersonal skills

Communication

Education

Bachelor's degree

Job description

The Concessions Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress

Financial Performance

• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Additional Responsibilities

• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least 2-3 years of food service experience
• Requires at least 2-3 years of experience in a food service management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 pounds.
• Capability to stand for extended periods of time and walk frequently throughout the facility.
• Availability to work a flexible event-based schedule, including evenings, weekends, and holidays.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.