Concessions Manager

Legends Hospitality, LLC; United States; On-site; USD 65,000 - 86,000; Full time

Job summary

Legends Global seeks a Concessions Manager for Etihad Park in Queens, NY, to oversee food and beverage service across events. You will lead planning, coordination with sales, and collaborate with culinary teams to deliver guest-centered experiences.

Responsibilities include menu costing, inventory control, and enforcing service standards while managing labor and budget objectives. This role requires flexibility for nights, weekends, and holidays during stadium events.

Qualifications

• Experience with inventory control, cost management, menu costing and financial reporting.
• Knowledge of labor forecasting and staffing needs for large venues.
• Background in cooking or quick food service is preferred.
• Labor relations experience is a plus where applicable.
• Certifications in food handling, food safety and alcohol service are desirable.

Responsibilities

• Lead the event planning process and oversee daily concession operations.
• Design floor plans, coordinate setup, and resolve planning gaps with teams.
• Collaborate with sales for client relations and guest satisfaction.
• Investigate and resolve complaints related to concessions operations.
• Work with culinary teams on menu presentation and cost-effective options.
• Prepare and cost out menus; manage procurement and inventory.
• Ensure staff adherence to service standards, policies, and safety procedures.
• Oversee pre-event preparation, scheduling, and post-event breakdown.
• Contribute to financial reporting including profit and loss statements.

Skills

Inventory control

Cost management

Menu costing

Financial reporting

Labor forecasting

Leadership

Education

Associates degree in Food Service/Hospitality/Business Management

Bachelor’s degree preferred

Job description

THE ROLE: Concessions Manager LOCATION: Etihad Park – Willets Point, Queens, NY

ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow.

The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role The Concessions Manager oversees the daily food and beverage service operation throughout the venue and makes independent decisions with guidance from the Director of Operations and General Manager. The Concessions Manager consistently exercises attention to detail and accuracy, and promotes professionalism, enthusiasm, and creativity to ensure the best guest experience possible.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Leading the event planning process.
• Understanding event logistics and event specifications, directing set-up, designing floor plans, and seeking and resolving gaps in planning.
• Collaborating with the sales team to establish and maintain effective client relations and guest satisfaction.
• Investigating internal and external complaints regarding the concessions of operation and promptly providing satisfactory solutions.
• Collaborating with the culinary team to provide well-presented, well-received meal choices.
• Creating and costing-out menus.
• Collaborate with other departments as needed on both events and non-event days. i.e. Catering, Premium Department.
• Maintaining and updating a master event order book and communicating the events to the concessions of staff during regular meetings and pre-meal meetings.
• Purchasing and properly storing/securing, and preparing food, beverages (including alcohol), and related products.
• Purchasing/renting and properly storing and maintaining concessions equipment and service items
• Ensuring an aesthetically appealing event and well-maintained stands.
• Introducing concessions, trends, and upselling services where possible.
• Managing the pre-event preparation process.
• Delegating work to the concessions of supervisors/team leaders is necessary.
• Enforce concessions of service standards, policies, and procedures.
• Implementing consistent quality control procedures.
• Adhering to Alcohol Service Policies and Procedures.
• Monitoring and strictly enforcing POS procedures.
• Frequently auditing receipts.
• Providing supervision and consistent presence during events; observing concessions of service and monitoring service delivery; proactively addressing issues and gaps in service.
• Promoting front-of-the-house and back-of-house teamwork.
• Managing a smooth event breakdown process.
• Contributing to daily, weekly, and monthly financial reports, including profit and loss statements.
• Upholding cost of sale goals through management of consumption reports, stand sheets, perpetual inventory, employee meal reports, and spoilage reports.
• Maintaining appropriate inventory levels and exercising cost-effective purchasing habits.
• Conducting labor forecasts and ensuring an adequate number of staff on hand for events.
• Creating and maintaining a reliable schedule for hourly concessions of staff.
• Ensuring employee break and meal periods are followed in accordance with the CBA and ESA.
• Ensuring all staff are well-trained in service, safety, and Legends Global policies.
• Promoting good employee relations; engaging in effective labor relations practices; proactively handling labor relations issues.
• Performing staff management tasks.
• Interpreting and ensuring compliance with Legends Global policies, procedures and guidelines, as well as applicable government, regulatory and/or accrediting agency standards and codes.
• Other duties as assigned by Senior Management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of inventory control systems, managing costs, menu development and costing, and financial reporting.
• Working knowledge of profit and loss reporting and labor forecasting.
• Demonstrated understanding and working knowledge of cooking, or quick food service.
• A minimum of one year of labor relations experience (where applicable).
• Certification or licensure in food handling, food safety, and alcohol service desired Smart Serve Certification Food Handlers Certification Management Training Basic Leadership Skills Human Resources Training Topics

EDUCATION AND EXPERIENCE

Associates degree level education required in an area of Food Service, Hospitality, Facilities, or Business Management. Bachelor’s level degree preferred.

• A minimum of three year's experience in a concession or banquet service environment, preferably in a convention center, stadium, hotel, or restaurant.
• A minimum of three years of previous experience in supervising stand workers, bartenders, or utility staff.

WORK ENVIRONMENT & TRAVEL

Work Location: On Site Location/Venue: Etihad Park - NYCFC Flexibility to work extended hours, evenings, weekends, and holidays based on stadium events, matches, and concert schedules.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to lift/move/maneuver at least 30-50 lbs. Constant standing, walking, bending, reaching and repetitive motions. Ability to work in all weather conditions.

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

The salary range for this position is $75,000 per year, commensurate with experience, skills, and qualifications. Legends Global offers a competitive total rewards package. #LI-EC1 Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.