Concessions Management Specialist
National Park Service (DOI)
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Job summary
National Park Service in Port Angeles, WA seeks a Concessions Management Specialist to provide analytical and operational support for the Commercial Services Program. This is a permanent, full-time position at the GS-7/9 level with opportunities for advancement.
Responsibilities include interpreting laws and regulations, developing commercial services documents, monitoring operations, analyzing program data, and coordinating with stakeholders to ensure compliant and efficient concession
Responsibilities
- Interprets and applies laws, regulations, policies, and contract provisions governing commercial services; advises providers on regulatory requirements and ensures compliance.
- Assists with planning and development of commercial services documents including prospectuses, operating plans, leases, and CUAs.
- Monitors and evaluates concession and CUA operations; reviews required reports, conducts site visits, and verifies adherence to contract terms.
- Collects, tracks, and analyzes qualitative and quantitative data for compliance and decision-making.
- Provides customer service and resolves stakeholder issues; liaises between providers, park staff and the public.
- Supports financial oversight and business analysis; tracks franchise fees, receipts, rent payments, and submissions.
- Participates in negotiations and issue resolution; supports routine tasks at GS-7 and applies strategies at GS-9.
- Assists with asset management and facility review; supports inventories and maintenance reviews.
Job description
Summary
You will serve as a Concessions Management Specialist with National Park Service. The purpose of this position is to provide analytical and operational support for the Commercial Services Program.
Summary
You will serve as a Concessions Management Specialist with National Park Service. The purpose of this position is to provide analytical and operational support for the Commercial Services Program.
Overview
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Accepting applications
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following location:
Port Angeles, WA
No matching locations found.
Work site options
Yes—as determined by the agency policy.
No
No
Salary
: $56,715 – $90,190 per year First time hires to the Federal government normally start at the step 1 rate.
Pay scale & grade
GS 7 – 9
Promotion potential
9
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less – You may be required to travel overnight away from home occasionally. You must obtain a government charge card for travel purposes.
Appointment type
Permanent
Occupations and job series
- 1101 General Business And Industry
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Not Required
Position sensitivity
- Non-sensitive (NS)/Low Risk
- Jobs require a background check and some require a security clearance. The type depends on the job.
- Background check type
Financial disclosure required
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CAHS-27-13079898-MP-SS
Control number
890510200
This job is open to
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Current federal employees of the hiring agency that posted the job announcement.
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
This is a Merit Promotion announcement open to career and career conditional National Park Service (NPS) employees, Career Transition eligibles (CTAP), and NPS Land Management Workforce Flexibility Act (LMWFA) eligibles. Refer to Required Documents section for more information.
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Duties
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Some of the major duties you will perform include but are not limited to the following:
- Apply Laws, Regulations, and PoliciesInterprets and applies laws, regulations, policies, procedures, and contract provisions governing commercial services operations. Advises commercial service providers on regulatory requirements, communicates updates, and ensures compliance and ethical conduct in all contracting-related activities.
- Assist with Commercial Services DevelopmentSupports planning and development of commercial services documents including prospectuses, operating plans, maintenance plans, leases, and CUA requirements. At the GS-7 level, work is developmental; at the GS-9 level, responsibilities expand to evaluating proposals and supporting contract development processes.
- Monitor and Evaluate Commercial OperationsConducts or assists with compliance evaluations of concession and CUA operations. Reviews required reports, conducts site visits, and verifies adherence to contract terms and conditions. Supports environmental, public health, operational, maintenance, and risk management evaluations.
- Collect, Track, and Analyze Program DataGathers, organizes, and analyzes qualitative and quantitative data used for compliance, feasibility studies, comparability analysis, concessioner claims, and operational decision-making. Enters and manages data in systems such as FMSS, PMIS, and SharePoint.
- Provide Customer Service and Resolve Stakeholder IssuesServes as a liaison between commercial service providers, park staff, and the public. Responds to inquiries, drafts responses to complaints, investigates issues, and maintains professional relationships with stakeholders. Provides information to support park management decisions.
- Support Financial Oversight and Business AnalysisTracks franchise fees, receipts, rent payments, and financial submissions. Reviews rate proposals and cost recovery analyses. Assists in analyzing operational financial data and identifying trends that inform decision-making about commercial services and CUA operations.
- Participate in Negotiations and Issue ResolutionAt the GS-7 level, participates in negotiation activities as a trainee, supporting routine and well-precedented tasks. At the GS-9 level, applies foundational negotiation strategies to resolve standard commercial service issues and recommend solutions.
- Assist with Asset Management and Facility ReviewSupports contractor-led real property inventories and condition assessments. Reviews annual maintenance plans, evaluates facility conditions, and verifies completion of required work. Helps monitor and reconcile repair and maintenance reserve fund activities.
Duties will be developmental in nature when filled below the full performance level.
Requirements
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- Must be a U.S. Citizen or National.
- Appointment subject to background investigation and favorable adjudication.
- Males born after 12-31-59 must be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/...
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
…(continued probationary explanation omitted for brevity) …
All qualifications must be met by the closing date of this announcement – 11/16/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F.
For current Federal employees, … (details omitted for brevity)
…(continued qualifications content omitted for brevity) …You must submit a copy of your transcript(s) … (details omitted for brevity).
Foreign Education: To receive credit for foreign education … visit https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
…(evaluation content omitted) ……(required documents content omitted) …
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