Concession Supervisor

Facility Management Corp; Burlington (MA); On-site; Full time

Job summary

Join a dynamic organization that operates the largest public ice skating arenas in the U.S. as a Concession Supervisor. This full-time role offers an exciting opportunity to lead the concession operations at multiple locations, ensuring excellent customer service and food safety standards. You will be responsible for managing staff, overseeing inventory, and enhancing the customer experience through effective communication and teamwork. If you thrive in a fast-paced environment and are passionate about making a difference in your community, this position is perfect for you. With a supportive team and opportunities for growth, your contributions will help create memorable experiences for our guests.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Earned Time Off

Qualifications

• High school diploma or equivalent is required.
• Serve Safe Certification is preferred or willingness to obtain.

Responsibilities

• Supervise operations of three concession stands for efficient service.
• Maintain inventory and order supplies to meet customer demand.
• Recruit, hire, and train concession stand staff with ongoing coaching.

Skills

Food Handling

Customer Service

Detail-oriented

Multi-tasking

Supervisory Experience

Organizational Skills

Communication Skills

Teamwork

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Job description

Career Opportunities with FMC Ice Sports

A great place to work.

Are you ready for new challenges and new opportunities? Join our team!

Making our Community a Better Place Starts with You - Join our Team, Make a Difference!

Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States, operating 25 public ice skating arenas across Massachusetts in partnership with the Commonwealth and various municipalities and educational institutions.

As the Concession Supervisor, you will be responsible for running the on-site operations of our West Roxbury Ice Arena, Natick Ice Arena, and Burlington Ice Arena concession stands, including the cashiers, cooking, and prep areas. You will oversee stand cleanliness, product quality, inventory, customer service, stand safety, food safety, and alcohol service (where applicable). Must maintain excellent attendance and be available to work an event-based schedule.

Full-time 75% (30 hours/week) position. Eligible for medical, dental, vision, HSA, 401K, and earned time after eligibility period is met.

Preferred Skills and Qualifications:

• HS diploma or equivalent.
• Serve Safe Certified or willingness to become certified.
• Previous experience in food handling, sanitation, and customer service is preferred.
• Detail-oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including nights, weekends, and long hours.
• Ability to adapt to new procedures and work as a team to improve efficiency and quality of the concession stands.
• Previous experience in a supervisory role within a food service environment is highly preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.

Primary Duties and Responsibilities:

• Supervise day-to-day operations of three concession stands, ensuring smooth and efficient service.
• Maintain inventory levels and order supplies as needed to meet customer demand; work with the Food and Beverage Manager to continuously improve these procedures.
• In coordination with the Food and Beverage Manager, recruit, hire, and train concession stand staff, providing ongoing coaching and performance feedback.
• Create and manage staff schedules to ensure adequate coverage during operation hours.
• Monitor and enforce food safety and sanitation standards, following health department regulations and FMC Standards.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Collaborate with management to develop promotional strategies and enhance customer satisfaction.
• Perform regular inspections of concession stands to ensure cleanliness, organization, and compliance with safety standards.
• Prepare and analyze sales and inventory reports to identify opportunities for improvement and cost control.
• Other duties as assigned to support the Concession operation as directed by the Food and Beverage Manager.

Compensation: Base pay range: $18 - $22 per hour. Starting rate is based upon the concessions "level" of operation. Eligible for annual increase of 2% - 4% based upon performance.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI, and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.