Con-Tech Con-Platforms-ServiceNow - IT Service Mgmt - ITSM - Manager - Multiple Positions - 1739815

EY; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

EY is seeking a Manager-level IT Service Management (ITSM) lead focused on ServiceNow platforms within its Technology Consulting practice in Philadelphia. You will steer ITSM project delivery, guide design sessions, and coordinate agile activities across client teams, including offshore resources, to realize digital transformation outcomes.

Responsibilities include developing reporting components, advising on CMDB connectivity, and mentoring a multi-disciplinary team while pursuing business

Qualifications

• Bachelor's degree in MIS, IS, CS, Engineering, Business or related field and 5 years of work experience. Employer will accept 3 or 4 year degree.
• Willing to travel up to 80% (20% international) to serve client needs.
• Full-time schedule, 40 hours per week; standard business hours.

Responsibilities

• Provide insights on how ServiceNow aligns with business objectives and lead ITSM delivery.
• Lead client design sessions and facilitate requirements workshops with stakeholders.
• Guide project and agile scrum management activities and oversee design, configuration and testing.
• Mentor multi-disciplinary teams and offshore resources; deliver quality client services.
• Strengthen client relationships and contribute to strategic roadmaps and business development.

Skills

Technical leadership

Project management

Agile / Scrum

Mentoring teams

Education

Bachelor's degree in MIS/IS/CS/Engineering/Business

Tools

ServiceNow

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Consulting - Technology Consulting, Platforms, ServiceNow - IT Service Management (ITSM) (Manager) (Multiple Positions) (1739815), Ernst & Young U.S. LLP, Philadelphia, PA.

Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives. Act as a technical leader across all aspects of ServiceNow project and solution delivery. Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with utilizing knowledge of the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Manage client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources. Support project and agile scrum management activities. Oversee application and workflow design, configuration and testing. Develop client‑specific reporting processes and integration components. Provide trusted advice on how digital transformation and technology enablement can lead to improved performance. Manage and mentor a multi‑disciplinary teams and resources including offshore resources. Analyze a company’s ITSM people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long‑term client relationships and networks. Cultivate business development opportunities. Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm. Requires travel up to 80%, of which 20% may be international, to serve client needs. Employer will accept any suitable combination of education, training, or experience.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS

• Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of work experience. Employer will accept a 3 or 4 year degree. Alternatively, will