Computer User Support Specialist – Junior (Swing Shift, Sun - Thu, 3:00 PM - 11:30 PM)

The One 23 Group; Fort Lee (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The 23 Group is seeking an entry-level Computer User Support Specialist to join the Global Support Center supporting the Defense Commissary Agency (DeCA). You will be the first point of contact for DeCA users, handling calls, tickets, and basic troubleshooting on Windows, Linux, MacOS, and Office applications.

This role focuses on friendly customer service, effective communication, and building foundational IT skills within a centralized government IT support context.

Qualifications

• Entry-level Service Desk role handling Tier 1 support.

Responsibilities

• Provide Service Desk support (Tier 1).
• Answer all calls routed or transferred to their respective calling queue.
• Create and manage support tickets.
• Basic remote troubleshooting.

Skills

Customer Service

Windows

MacOS

Linux

Unix

Chrome OS

Android

Microsoft Office

SharePoint

Communication

Printers & Multi-Function Devices

User Support

Education

High School Diploma / GED + 2–3 years IT experience

Associate's degree or higher

Tools

DEPO

Active Directory

DHCP

DNS

Remote Troubleshooting

ITIL

Ticketing System (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)

Job description

As a Computer User Support Specialist at The 23 Group, you will begin your IT career as a key member of the Global Support Center, the central point for the Defense Commissary Agency’s (DeCA) IT support. This is an entry-level opportunity to join a dynamic team and develop fundamental IT skills.

As a Computer User Support Specialist at The 23 Group, you will begin your IT career as a key member of the Global Support Center, the central point for the Defense Commissary Agency’s (DeCA) IT support. This is an entry-level opportunity to join a dynamic team and develop fundamental IT skills.

In this role, you will be the first point of contact for DeCA users, providing friendly and helpful Tier 1 phone support. Your primary responsibilities will include answering calls, creating and managing support tickets, and walking users through basic troubleshooting steps for a variety of systems and software. You'll use operating systems (like Windows and Linux), Microsoft Office Suite, and other DeCA business applications.

Requirements

• Provide Service Desk support (Tier 1)
• Answer all calls routed or transferred to their respective calling queue
• Create and manage support tickets
• Basic remote troubleshooting

Knowledge must include

• Primary:
  • Customer Service/Support
  • Windows/MacOS/Linux/Unix/Chrome/Android
  • Networked Printers/Multi-Function Devices
  • Microsoft Office Suite incl. SharePoint
  • Excellent Oral/Written Communication
• Secondary:
  • Mobile Device Support
  • Defense Enterprise Provisioning Online (DEPO)
  • Active Directory
  • DHCP
  • DNS
  • Remote Troubleshooting
  • Hardware/Software Troubleshooting
  • Information Technology Infrastructure Library (ITIL)
  • Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)

Required Qualifications

Education & Experience (Must meet ONE of the following)

• High School Diploma / GED + two (2) to three (3) years of experience in an IT role
• Associate’s degree or higher

DoD 8140 Foundational Certification (Must possess ONE of the following)

• A+, CND, GFACT, GSEC, Network+, or Security+
• Computing Environment Certification: Provided onsite
• Security Clearance (Required):
• Minimum Public Trust