Computer Tech- Part Time, Various Shifts

Summit Healthcare Association; Show Low (AZ); In loco; USD 21.000 - 34.000; Part-time

Descrizione del lavoro

Summit Healthcare Association is seeking a Computer Technician I to serve as the single point of contact for IT incidents and service requests at our Show Low facility. The role emphasizes prompt troubleshooting and maintaining hardware, software, and network resources to keep end users productive.

Responsibilities include incident logging, ticket assignment, first-call resolution, and educating users. Prior experience and ability to work on-site part-time are preferred, with compliance to SHINE

Competenze

• High school diploma is required.
• Two (2) years related experience requested.
• Associates degree in IT is preferred.

Mansioni

• Provides a single point of contact for IT incidents, problems, and service requests.
• Assigns Help Desk tickets to technicians based on expertise.
• Takes live calls, documents issue details, and uses standard solutions to resolve issues.
• Aims for First Call Resolution for end users.
• Installs, troubleshoots, configures, and maintains hardware, software, telecom systems, OS, applications, and network resources.
• Manages adds, moves, changes for equipment and users.
• Keeps accurate inventory per department policy.

Conoscenze

Customer service

Communication

Troubleshooting

Problem solving

End-user support

Teamwork

Formazione

High School diploma

Associates degree in Information Technology

Strumenti

Windows OS

Linux OS

Active Directory

LDAP

SAML

TCP/IP

Wireless 802.x

Firewall

Switches

VPN

SAN/NAS/RAID

PowerShell

Descrizione del lavoro

Job Details

Posting Details

• Posted on October 30, 2026

Locations

• Show Low, AZ 85901, USA
• On-site
• Support Services
• Part-Time
• Requisition #: COMPU004131

Description

The Computer Technician I works as a single point of contact for reporting all Information Technology (IT) incidents, problems, and service requests. Responsible for supporting, trouble‑shooting, diagnosing, and maintaining the computer systems (hardware and software) throughout the organization.

Essential Functions

• Customer service needs to be at the center of any and all job duties. This role provides helpful information, answers questions, and responds to complaints from our customers (i.e. end users).
• Assigns Help Desk tickets to the appropriate technicians depending on level of expertise required.
• Takes live calls to the Help Desk, documents issue severity in detail, and utilizes standardized solutions to resolve issues.
• Strives to resolve tickets on the initial call for assistance from the end user (First Call Resolution).
• Installs, troubleshoots, configures, and maintains hardware/firmware, telecom/collaboration systems, operating systems, applications, and network resources to support end user productivity and ensure high availability of information resources.
• Manage adds, moves, changes for equipment, users, securities, etc.
• Keeps accurate inventory of information resources, including spare and excess, per department policies and procedures at all times.
• Prioritizes tickets on busy days.
• Provides end users with education materials and/or solutions to drive end user self-sufficiency.

Other Duties

• Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Abilities

• This position requires knowledge of hospital equipment and programs, including: Windows and Linux Operating Systems; Active Directory / LDAP / SAML; basic networking proficiency in TCP/IP; wireless 802.x protocols, firewall, switches, VPN; basic storage proficiency in SAN, NAS, RAID; and basic scripting and/or PowerShell.
• This position requires knowledge of general office equipment (including the nurse call system, telephone system, fax machine, copy machine, computer, and commonly used hospital programs) as well as excellent computer, communication, critical thinking, problem solving, leadership, supervisory, interpersonal skills, basic math skills, and the ability to exercise independent judgment.
• Must read, write, speak, and understand English.

Supervisory Responsibilities

None.

Work Environment

At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.

To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:

• Always SHINE – show respect and be kind.
• Always work together – we are on the same team.
• Always serve others – no job is beneath you.
• Always maintain high standards of quality and safety – best practice every time.
• Always communicate clearly – be compassionate.
• Always practice integrity – maintain confidentiality.
• Always be accountable – take responsibility.
• Always empower – create an environment of success.
• Always excel – don’t settle for mediocrity.
• Always promote wellness – make choices for a healthy lifestyle.

Physical Demands

Exerts 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Required Education and Experience

• High school diploma.
• Two (2) years related experience.

Preferred Education and Experience

• Associates degree.

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.

This is a safety sensitive position.

By signing below, I acknowledge that I have received a copy of this job description and understand the requirements, essential functions and duties of the position.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better in Information Technology.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.