Computer Systems Specialist I

California Lutheran University; Thousand Oaks (CA); On-site; USD 37,000 - 40,000; Full time

Job summary

California Lutheran University in Thousand Oaks is seeking a Computer Systems Specialist I to provide day-to-day technical support across campus for hardware, software, and network connectivity. You will troubleshoot devices, install and image workstations, and assist with lab upkeep and inventory management.

The role requires a relevant associate degree and one year of hands-on experience; a Bachelor's degree and certifications are preferred.

Qualifications

• Minimum qualifications include an associate degree (or two years of college-level coursework) in Information Systems, Computer Science, MIS, or related field and one year hands-on experience installing, maintaining, and troubleshooting computer hardware, software, and network systems.
• Preferred: Bachelor's Degree and relevant industry certifications.

Responsibilities

• Maintains, configures, troubleshoots Windows, macOS, iOS, and Android hardware, software, and peripherals.
• Provides responsive technical support via phone, email, ticket queue, or in person; logs work in ticketing system.
• Performs computer setup, imaging, hardware upgrades, and moves across campus for faculty, staff, and labs.
• Provides basic end-user orientation on university software, display setups, and peripherals.
• Performs routine health checks, software cleanup, and hardware upkeep for labs and public stations.
• Assists with hardware, peripheral, and network maintenance; coordinates with vendors for repairs.
• Monitors basic service availability for local servers and client apps under senior staff guidance.
• Assists with OTP/MFA delivery issues and password resets under security guidelines.
• Maintains internal technical notes and hardware inventory logs.

Skills

Communication

Technical support

Independent work

Adaptability

Education

Associate degree in Information Systems/CS/MIS or related field

Job description

Computer Systems Specialist I

Position Category: Staff (Non-Exempt)

FLSA: Non-exempt

FTE: 1

Location: Thousand Oaks

University Background

The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths. As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person's dignity.

Basic Function

Reporting to the Manager of Information Technology, the Computer Systems Specialist I provides technical support by deploying, maintaining, and troubleshooting computer hardware, software, peripherals, and network connectivity across campus. This role supports California Lutheran University students, employees, and affiliates according to established policies and procedures. This position delivers day-to-day technical support for core campus technologies and collaborates with experienced specialists on complex or cross-system issues.

Representative Duties

• Maintains, installs, configures, and troubleshoots Windows, macOS, iOS, and Android hardware, software, and peripherals, including business productivity applications, instructional software, email clients, and endpoint management tools. E
• Provides responsive customer support via phone, email, ticket queue, or in person; diagnoses hardware, software, and network connectivity issues, and logs all work accurately in the IT ticketing database. E
• Performs computer setup, workstation imaging, hardware upgrades, and physical desktop movement across campus for faculty, staff, and computer labs. E
• Provides basic end-user orientation and instruction on standard university software applications, classroom display setups, and common peripheral equipment. E
• Performs routine health checks, software cleanup, and hardware upkeep for computer labs, public printing stations, and shared campus kiosks. E
• Assists with hardware, peripheral, and network-related infrastructure maintenance and component repairs; coordinates with external vendors for warranty replacements and hardware repairs as needed. E
• Monitors and troubleshoots basic service availability for local servers, network print queues, or client-side application connections under the direction of senior IT staff. E
• Performs identity verification and basic account support by troubleshooting One-Time Password (OTP) and MFA delivery issues and assisting users with self-service or guided password resets under established security guidelines. E
• Compiles and maintains clear internal technical notes and hardware configuration logs. E
• Assists in maintaining accurate inventory records of university-owned computer hardware, software licenses, and peripheral assets. E
• Assists with research and implementation of computer hardware and software; maintains awareness of technological advances and knowledge of current hardware, software and network technologies.
• Identify and remove viruses, adware, spyware, and other malicious software using antivirus tools and security software guidelines.
• Assists in IT deployment projects, lab refreshes, and technology upgrades as assigned.

Performs related duties as assigned.

E=Essential Duties

Knowledge Of

• Windows, macOS, iOS, and Android operating systems.
• Productivity and collaboration suites, including Microsoft 365, Google Workspace, and Adobe Creative Cloud.
• Email clients, including Outlook, Apple Mail, and Gmail.
• Computer hardware architectures, internal components (e.g., RAM, storage drives, power supplies, GPUs), and peripheral devices.
• Basic understanding of endpoint management and OS deployment tools (e.g., SmartDeploy, Jamf).
• Basic local area network (LAN), wide area network (WAN), and wireless (Wi-Fi) connectivity concepts.
• Networked and USB printers, multi-function scanners, and public printing infrastructure.
• User identity verification and MFA/OTP authentication concepts.
• Proper technical documentation, hardware inventory tracking, and ticketing system best practices.
• Oral and written communication skills

Ability To

• Communicate technical information clearly to non-technical end users.
• Deliver technical support in person, via phone, email, and remote assistance tools.
• Work independently with minimal supervision.
• Read, interpret, and apply technical documentation and manuals through written and verbal communication.
• Establish and maintain collaborative, effective working relationships with colleagues, department heads, and campus constituents.
• Plan and execute resolutions for technical issues related to computer software, hardware, and networks.
• Act as a technical liaison to understand user needs and recommend solutions.
• Prioritize tasks and manage workload effectively in a fast-paced environment.
• Adapt to flexible working hours, including occasional evening or weekend support.
• Maintain a valid driver's license and operate a vehicle to conduct work.

Minimum Qualifications

Associate degree (or two years of college-level coursework) in Information Systems, Computer Science, Management Information Systems (MIS), or a closely related field, and one year of hands‑on experience installing, maintaining, and troubleshooting computer hardware, software, and network systems; or an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor's Degree
• Relevant industry certifications

Licenses and Other Requirements

Valid California Driver's License

Physical Abilities

• Communicate effectively in person, by telephone, and in writing.
• Operate a computer and standard office productivity machinery, including printers, scanners, and hardware tools.
• Remain in a stationary position for extended periods while working at a computer workstation or desk.
• Position oneself (e.g., stoop, kneel, crouch, reach) to install, connect, store, or retrieve computer equipment and files.
• Lift, carry, push, or pull moderately heavy objects.
• Operate a motor vehicle to conduct work.

Working Environment

Indoor environment; constant interruptions; ability to work flexible hours; subject to operating a vehicle to conduct work.

Hiring Range

$27- $29

Posting Number

Staff005742022

Open Date

10/26/2026

Close Date

11/09/2026

California Lutheran University is committed to providing equal opportunity in employment for all persons, regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law. No person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in any program, activity or facility of the University on the basis of these factors in a manner consistent with applicable federal and state laws, regulations, ordinances, orders and rules, and University's policies, procedures, and processes. Upon request, reasonable accommodations in the application process can be provided to individuals with qualifying disabilities. Please contact the Human Resources Department for further information or to request an accommodation.