COMPUTER SUPPORT TECHNICIAN II - 55007417

State of Florida; Tallahassee (FL); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Health insurance (employer paid)

10 paid holidays a year

Generous vacation and sick leave

State of Florida retirement package

Job summary

Florida Department of Transportation is seeking a Computer Support Technician II in Tallahassee to manage Service Desk tickets, perform advanced troubleshooting, and deliver excellent user support for PCs, software, and peripherals. The role includes AV/VC support, participating in statewide IT projects, and maintaining detailed documentation.

The successful candidate will install and configure PCs, coordinate warranty repairs, and ensure SLAs are met, while collaborating with IT teams on

Qualifications

• High School diploma or equivalent and 2 years of work experience in installation, maintenance and technical support of workstation hardware, or equivalent experience with Microsoft Office 365 and Windows 7 or above.

Responsibilities

• Monitors Service Desk queue and resolves support tickets as assigned.
• Documents work performed and resolution(s).
• Identify, analyze and resolve problems through troubleshooting tools and teamwork.
• Provide high level of customer service with status updates to customers.
• Assign service desk tickets to appropriate technician or group and ensure SLAs are met.
• Performs advanced troubleshooting to determine cause of problems.
• Installs and configures PCs and peripherals; provides software installation and upgrades; patches and advanced technical support.
• Works with staff on cross-area issues.
• Provides support for software applications including Microsoft Operating Systems and Office Suite.
• Performs evaluation and testing of special applications, hardware and software.
• Provides AV and VC support; assists with reserving and configuring AV/VC equipment.
• Oversees and participates in PC replacement, memory upgrade, OS upgrade projects.
• Participates on statewide IT teams; shares information and maintains documentation.

Skills

Microsoft Windows

Troubleshooting

Customer service

Office Suite

AV/VC support

SCCM

Education

High School diploma or equivalent

Tools

SCCM

Job description

COMPUTER SUPPORT TECHNICIAN II - 55007417

Date: Aug 7, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:880671

Agency: Department of Transportation

Working Title: COMPUTER SUPPORT TECHNICIAN II - 55007417

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION JOB POSTING DESCRIPTION OPEN COMPETITIVE CAREER SERVICE CONTACT PHONE NUMBER: [phone] CONTACT EMAIL ADDRESS: [e-mail] ANTICIPATED HIRING SALARY: $1,982.13/biweekly / $51,535.38/annual Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

This role is responsible for managing and resolving Service Desk support tickets, performing advanced troubleshooting, and delivering exceptional customer service by keeping users informed throughout the process. It includes installing, configuring, and supporting computers, peripherals, and software; coordinating warranty and non‑warranty repairs; and documenting technical procedures and resolutions. The position also provides audiovisual and video conferencing support, participates in statewide IT teams, and contributes to technology projects such as PC replacements, memory upgrades, and operating system deployments.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Florida Department of Transportation Office of Information Technology

Your Specific Responsibilities:

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Advanced knowledge of Microsoft products, including operating systems, Office Suite and Outlook in a networked environment; advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments; skilled at installing and providing technical support for software applications, operating systems and personal computer hardware; ability to do advanced troubleshooting on various manufacturers of computers; ability to plan, organize, manage and track projects; ability to communicate effectively both verbally and in writing; ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards. Must be able to perform duties that may include physical activities requiring stooping, squatting, pushing, pulling, crawling, bending, able to lift at least 50 lbs., climbing a ladder, and driving long distances.

Other Job-Related Requirements:

This position will be required to respond before, during, and following emergency situations including being subject to On-Call responsibilities in order to handle emergency situations or other unscheduled activities as needed and will be required to carry a cell phone during On-Call periods. The incumbent of this position may also at times be required to adjust their normal work schedule in order to work during weekends, nights, or holidays to complete projects and other assignments or due to emergency conditions.

Minimum Qualifications:

High School diploma or equivalent and 2 years of work experience in the installation, maintenance and technical support of workstation hardware. OR 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. Post-secondary education can substitute for the required years of experience on a year for year basis. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Tuition waiver for public college courses

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708. THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Aff... VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.