Computer Support Technician

CGS Federal (Contact Government Services); Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A government services contractor is looking for a full-time Computer Support Technician in Minneapolis, MN. In this role, you will assist USAO personnel, ensuring the availability and security of IT systems. Key responsibilities include installation, configuration, and troubleshooting of networked systems while providing exceptional customer service. Candidates must have at least a high school education, strong troubleshooting skills, and the ability to obtain a Public Trust security clearance. Join a dedicated team to contribute to meaningful government innovation.

Qualifications

• Knowledge of operating systems and devices for installation and maintenance.
• Ability to troubleshoot and optimize system functionality.
• Knowledge of information system integration principles.

Responsibilities

• Provide direct assistance to USAO personnel and staff.
• Perform configuration, installation, and maintenance of networked systems.
• Ensure security and availability of systems, networks, and data.

Skills

Testing, quality assurance

Installation and configuration

Customer support

Troubleshooting

Information systems security

Education

High school education

Job description

Employment Type: Full-Time, Entry Level

Department: Information Technology

As a CGS Computer Support Technician, you will provide a variety of direct assistance to USAO personnel, AUSAs, legal assistants, administrative staff, and other USAO staff. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and Attributes for Success

• Testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability, functionality, integrity, and efficiency. Contractor may be granted administrative rights at the discretion of the USAO-MN.
• Ensuring the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
• Providing customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
• Providing IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training.
• Assisting the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
• Performing assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performing routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
• Assisting in the planning, development and coordination of litigation support and case management service.

Qualifications

• Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize functionality and performance of systems; and to ensure availability, integrity, efficiency, and reliability of servers.
• Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.
• Knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance; knowledge of latest advancements to initiate corrective or preventative action to ensure optimum performance.
• Completed at least a high school education.
• Ability to work in office full time M-F.
• Ability to obtain a Public Trust security clearance.
• United States citizenship.

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and delivering the best quality to our consumers to mending those relations for years to come.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/

For more information about CGS please visit:
https://www.cgsfederal.com
or contact:
Email: [e-mail]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.