COMPUTER SUPPORT TECH II - 73003343

State of Florida; Jacksonville (FL); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The State of Florida’s Department of Revenue is seeking a Computer Support Tech II - Government Analyst I to administer the LAN, resolve hardware/software issues, and coordinate system security. You will work with the ISP and perform network audits, supporting users on a Microsoft platform and delivering reliable IT services.

Minimum requirements include three years of technical support experience and a degree substitution option.

Qualifications

• Three years of experience performing technical support.
• Experience researching system issues and implementing resolutions.
• Experience supporting users on a Microsoft platform, including Active Directory or Microsoft Office Suite.

Responsibilities

• Provides user support by administering the local area network (LAN).
• Resolves hardware, software, and communication issues and coordinates system security requirements.
• Performs networking audits and collaborates with the ISP.

Skills

Technical support experience

System issue research

MS platform support (AD/Office)

Education

Bachelor's degree in Information Technology

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:881583

Agency: Department of Revenue

Working Title: COMPUTER SUPPORT TECH II - 73003343

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is a Computer Support Tech II - Government Analyst I position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent provides user support by administering the local area network (LAN), resolving hardware, software, and communication issues, and coordinating system security requirements. The incumbent also performs networking audits and regularly works with the Department's Information Services Program (ISP).

MINIMUM REQUIREMENTS:

• Three years of experience performing technical support.
• Experience researching system issues and implementing resolutions.
• Experience supporting users on a Microsoft platform, including Active Directory or Microsoft Office Suite.

SUBSTITUTIONS:

• A bachelor's degree in the Information Technology field from an accredited institution can substitute for the required three years of technical support experience.

PREFERENCES:

• Professional experience must have been performed in a technical support environment that required customer support and user interaction.

SPECIAL NOTES:

• Ability to lift at least 40 pounds.

SALARY:

The hiring salary for this position generally will not exceed $3,870.85 monthly/$46,450.20 annually.

BENEFITS:

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS:

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:
JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 33207

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.