COMPUTER SUPPORT TECH I - 73000084

State-of-Florida; Tallahassee (FL); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Paid personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue is seeking a Computer Support Tech I in the General Tax Administration Program to provide user support, administer the LAN, and coordinate with ISP to resolve hardware, software, and security issues.

The role involves conducting security/compliance audits and ensuring system integrity while supporting Audit and Collection units; prior experience in Microsoft Office is preferred.

Qualifications

• One year of experience providing technical support.
• Experience researching system issues and implementing system resolution.
• Professional experience supporting users in Microsoft Office Suite.

Responsibilities

• Provide user support for Audit and Collection units and administer the LAN.
• Coordinate with ISP to resolve hardware, software, communication components, and system security requirements.
• Perform ongoing networking audits to ensure security compliance and system integrity.

Skills

Technical support

Issue resolution

MS Office

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882543

Agency: Department of Revenue

Working Title: COMPUTER SUPPORT TECH I - 73000084

Computer Support Tech I (Operations Analyst II)

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent provides user support for the Audit and Collection units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements. The incumbent also performs ongoing networking audits to ensure security compliance and system integrity.

MINIMUM REQUIREMENTS:

• One year of experience providing technical support.
• Experience researching system issues and implementing system resolution.
• Professional experience supporting users in Microsoft Office Suite.

SUBSTITUTIONS:

• College education or certification in an information technology field can substitute for the one year of technical support experience on a year-for-year basis.

SPECIAL NOTES:

• This position may require continuous standing, stooping, and lifting up to 40 lbs. at any time during the work schedule, with or without accommodation.
• Professional experience performed in a technical support environment that required customer support and user interaction.

SALARY:

The hiring salary for this position generally will not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS:

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.