Computer Support Specialist

State of Montana; Helena (MT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid remote work arrangement

Health, Dental, and Vision Insurance

Paid vacation, sick leave, and public/

Job summary

Montana Department of Transportation (MDT) is seeking a Computer Support Specialist to provide technical assistance for software, hardware, and networking tools used by MDT staff. The role includes creating training materials and delivering technical training in classroom and one-on-one settings.

Responsibilities include coordinating software and hardware installations, setting up new equipment, troubleshooting applications, and ensuring MDT network standards are followed.

Qualifications

• Bachelor's degree in computer science, information systems or a related field, or 4 years of related experience in lieu of a degree.
• 1 year of experience in computer systems administration or information technology support, including hardware and software troubleshooting, hardware deployment, software installation, configuration and management.
• Alternative combinations of related experience or education may be considered.

Responsibilities

• Provide technical assistance in support of software, hardware and networking tools used by MDT employees.
• Develop training materials and assist with formal technical and computer training in classroom and one-on-one settings.
• Assist with scheduling, conducting and coordinating software and hardware installation and configuration; perform setup procedures for new equipment and installs.
• Customize and troubleshoot applications and ensure compliance with MDT network standards.

Skills

Customer service

Problem solving

Communication

Technical aptitude

Education

Bachelor's degree in computer science or related field

4 years related experience in lieu of a degree

Tools

Windows OS

Networking basics

Job description

The Montana Department of Transportation (MDT) is recruiting for a Computer Support Specialist. Provides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. Responsible for developing training materials and assists with formal technical and computer training, both in the classroom and one-on-one, for MDT employees. Assist with scheduling, conducting, and coordinating computer software, hardware installation and configuration; perform setup procedures for new equipment and installs, customize, and ensure accurate operation of software packages and hardware on personal computers; customize and troubleshoot applications when problems occur and ensure compliance with MDT network standards. This position is part of a career ladder with career advancement opportunities. Reports to the Customer Support Supervisor and does not supervise others.

For a full job description, please contact Alycia Gereg at [e-mail] .

Benefits of working for MDT and the State of Montana include:

• Culture of public service and a commitment to work/life balance
• Potential hybrid remote work arrangement available
• Health, Dental, and Vision Insurance
• Access to Montana Health Centers, low-cost clinics for state employees and their families
• State Retirement plan and additional savings opportunities (deferred compensation)
• Employees in this position receive overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
• Paid vacation, sick leave, and holidays
• Eligibility for Public Service Student Loan Forgiveness
• Benefits apply on first day of employment
• Relocation assistance may be offered to the successful candidate at the time of offer

For information on the Montana Department of Transportation's mission, vision, and values, please visit our website: https://www.mdt.mt.gov/about.aspx#values

Required Application Materials:

• A resume detailing your qualifications and work history.
• A cover letter of no more than two pages addressing your qualifications for the position.
• Your online application and all required materials must be submitted before midnight on the closing date. Ensure all materials submitted are selected as "Relevant."
• If you need an accommodation with the application process, please contact the HR representative listed below.

Required Education and Experience:

• Bachelor's degree in computer science, information systems or a related field. *OR 4 years of related experience in lieu of a degree.
• 1 year of experience in computer systems administration or information technology support experience, including hardware and software troubleshooting, hardware deployment, software installation, configuration and management.
• Alternative combinations of related experience or education may be considered.

Knowledge, Skills, and Abilities:

• Ability to troubleshoot complex problems while providing customer service to employees.
• Knowledge of computer operating systems (such as Microsoft Windows) and principles of computer networking.
• Ability to assist employees with personal computers, printers, scanners and other computer peripherals.

Other Information

The successful candidate must pass a finger-print background investigation as a condition of employment.

Driver's record will be verified. Successful applicants will be required to sign a release form which authorizes the Department to obtain the applicant's permanent driving records. Compliance with Mont. Admin. R. 2.6.201, "State Vehicle Use," and MDT Policy #6.03.001, "State Vehicle Use Policy" are conditions of employment.

This position is being posted in accordance with the bargaining unit agreement. Non-bargaining unit employees or employees of another bargaining unit may apply. If the position is not filled with a bargaining unit applicant, the non-bargaining unit applicants may be considered. However, bargaining unit applicants will have preference.

The Montana Department of Transportation is an equal opportunity employer. Women, racial and ethnic minorities, people with disabilities, and veterans and disabled veterans are encouraged to apply. People with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may call the Human Resources and Occupational Safety Division, at 406.444.6054.

The Montana Department of Transportation (MDT) is committed to continuous improvement of our employee safety program and our safety and health processes, and to achieving an injury-free workplace.

Proof of eligibility to work in the United States must be provided if selected for hire. Generally, sponsorship for work authorization is not available through