Computer Support Specialist

Galapagos Federal Systems; Austin (TX); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Paid parental leave

Tuition reimbursement

Paid federal holidays

Job summary

Galapagos Federal Systems, LLC is seeking a Computer Support Specialist to deliver mission-critical IT support in a fast-paced environment. You will diagnose issues, image and deploy computer systems, and train end-users on standard business applications.

The role requires a Secret clearance, DoD 8570-M IAT II certification, and 4+ years in desktop support or IT operations. Expect on-site support, security-conscious ticketing, and comprehensive end-user training.

Qualifications

• Requires active DoD security clearance (Secret).
• 4+ years in PC maintenance, desktop support or IT support roles.
• Experience with enterprise software applications and ITSM.
• Ability to diagnose and resolve complex hardware/software issues.

Responsibilities

• Provide advanced technical support diagnosing hardware/software issues.
• Configure, image, deploy, and repair desktop/laptop computers and peripherals.
• Handle service requests via phone, email, portals, and ticketing systems.
• Perform on-site troubleshooting and user account management.
• Train end-users on hardware, OS, and business apps.
• Document incidents and resolutions in the ticketing system.

Skills

Active Secret clearance

4+ years IT support

Hardware & software troubleshooting

Remote support tools

ITSM / ticketing systems

End-user training

Education

High school diploma or GED

IAT II DoD 8570.01-M cert

Tools

Remote support tools

Ticketing systems

Job description

Job Summary

Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment.

Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment.

The Computer Support Specialist will diagnose and resolve hardware and software issues; configure, image, deploy, maintain, and repair computer systems and peripherals; and provide end-user training on operating systems and standard business applications.

The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on-site troubleshooting and user account management in accordance with organizational policies.

Key Responsibilities

The Computer Support Specialist will

• Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues
• Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices
• Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems
• Perform on-site troubleshooting and hands-on technical support as required
• Provide end-user training and guidance on hardware, operating systems, and standard business applications, including email, word processing, and printing
• Manage user accounts and system access in accordance with organizational policies and security requirements
• Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system

Skills And Experience

• Active Secret security clearance
• 4+ years of experience performing PC maintenance, desktop support, or related IT support functions
• Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications
• Experience providing Tier II/III or senior-level technical support within an enterprise environment
• Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems
• Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues

Education and Certifications

Required

• High school diploma/GED
• DoD 8570.01-M-compliant IAT II certification, as specified in BBP 05-PR-M-0002

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

USD $85,000.00 - USD $90,000.00 /Yr.