Computer Scheduler

State of Indiana; Indianapolis (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical plans (3 options)

Wellness rewards program

Health Savings Account (HSA)

Deferred compensation 457(b)

Two pension plan options

Paid leave policies (vacation, sick, &

Paid holidays

Education Reimbursement Program

Group life insurance

Employee assistance program

Public Service Loan Forgiveness (PSLF)

Free parking

LinkedIn Learning access

Job summary

The State of Indiana, through the Indiana Office of Technology (IOT), is seeking a Tier 1 helpdesk and production scheduling professional. The role supports 60+ agencies, delivering enterprise technology services and ensuring timely production cycles.

A high school diploma or equivalent with 1+ years in data center/NOC IT operations is sufficient for consideration. Salary starts at $40,404.00 and may be commensurate with education and experience; a comprehensive benefits package is offered,

Qualifications

• Ability to workload automation/job scheduling concepts.

Responsibilities

• Provide Tier 1 helpdesk support that includes assessment, incident documentation, troubleshooting, password resets, other documented processes and escalation for events that are impacting critical systems.
• Define job schedules based on complex scheduling requirements and monitor execution of the defined workflows.
• Ensure timely completion of production cycles.
• Act as a liaison between Systems Admin teams and customers to coordinate system maintenance activities.
• Responsible for the timely completion of production batch cycles and interface with clients in the scheduling and running of production jobs as needed.
• Takes actions for critical alerts that are generated for various distributed systems and respond based on predefined policy and procedures.

Skills

Workload automation concepts

Education

High School Diploma or HSE

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

The salary for this position traditionally starts at $40,404.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Provide Tier 1 helpdesk support that includes assessment, incident documentation, troubleshooting, password resets, other documented processes and escalation for events that are impacting critical systems.
• Define job schedules based on complex scheduling requirements and monitor execution of the defined workflows.
• Ensure timely completion of production cycles.
• Act as a liaison between Systems Admin teams and customers to coordinate system maintenance activities.
• Responsible for the timely completion of production batch cycles and interface with clients in the scheduling and running of production jobs as needed.
• Takes actions for critical alerts that are generated for various distributed systems and respond based on predefined policy and procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to workload automation/job scheduling concepts.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience at a Data Center/NOC Operations, IT Operations, or equivalent experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .