Computer Operations Representative II

Wescom Financial; Anaheim (CA); Presencial; USD 61.000 - 88.000; Jornada completa

Descripción de la vacante

Wescom Financial in California seeks an IT/system operator to monitor computer systems, ensure hardware and software perform as expected, and support day-to-day operations.

You will manage Symitar jobs, run month-end processing, troubleshoot user devices, pull ACH files, and assist in training staff while coordinating with vendors.

The role requires a High School diploma and 3–5 years of related experience, strong communication, and proficiency in Microsoft Office.

Formación

• High School diploma required with 3–5 years in a related field.
• Experience navigating and supporting Symitar software.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.

Responsabilidades

• Maintain daily schedule processing and understand jobs in Symitar.
• Troubleshoot user devices, print reports, and perform restores.
• Run month-end processing and manage batch jobs in Symitar.
• Open mail, answer calls, direct messages, and liaise with vendors.
• Assist in training operators on new processes and document tasks.

Conocimientos

Symitar system

Symitar software

Report creation

Batch job modification

Windows 9x/NT/2000

MS Office

Communication skills

Educación

High School diploma

Herramientas

Symitar software

Microsoft Office

Descripción del empleo

Salary Grade

155N

Salary Pay Range For This Position

$29.26 - $42.47

Position Summary

Monitors all computer systems to ensure hardware and software are performing as they should.

Essential Position Functions

• Maintains daily schedule processing. Has basic understanding of jobs and processes within.
• Troubleshoots problems with user devices. Prints system reports. Performs restores when necessary. Pulls ACH files from FED.
• Performs system/disk reorg's. Ability to run and execute month-end processing.
• Creates, maintains, and updates Symitar jobs and schedules
• Opens and distributes mail, answers incoming calls, takes messages, and directs calls appropriately, conducts routine back-ups of systems monitored, maintains all department hardware, assists in the training of other operators on new and current process, and communicates with vendors.

Other Position Responsibilities And Duties

• Prepare brief correspondence and reports and make presentations to groups outside immediate work area.
• May perform Computer Op I tasks, cross-train staff and perform miscellaneous tasks as required.

Education And Experience

High School education and three to five years experience in related field required.

Other Skills And Abilities

Ability to navigate through Symitar operating system, support Symitar's software, create reports, modify batch jobs in Symitar, use Windows 9x, NT and 2000, MS Office, and demonstrate excellent communication skills, both written and oral.

Computer Skills

Proficient in Microsoft applications (Word, Excel, Outlook).

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment has a slight continuous humming sound. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

All positions, including those that are hybrid and remote, require employees to reside within Wescom's service area in California.