Computer Network Architect

American Operations Corporation; Lincoln (MA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care

401k

Life insurance

Paid time off

Disability

Job summary

American Operations Corporation is seeking a Computer Network Architect to design, implement, and maintain a secure enterprise network for 66 ABG/SC and its customers. You will provide advanced expertise in routing, switching, security, and Cisco ISE while ensuring DoD, Air Force, and DISA standards compliance.

The role includes installation, upgrades, and 24/7 support within contract parameters, plus collaboration with vendors and Tier 3 teams to resolve complex incidents.

Qualifications

• DoD Secret clearance required.
• B.S. degree in IT with a concentration in Networking or Computer Science.
• CompTIA Security+ required and DoD 8570 CEU compliance.
• CCNA/CCNP certification preferred.
• Experience managing highly available network infrastructure for 7,500+ users.
• Hands-on Cisco routers, switches, and ISE design and troubleshooting.

Responsibilities

• Design, manage, implement, and troubleshoot network solutions per Air Force enterprise standards.
• Assist with lifecycle planning for network environments and capacity planning.
• Manage and maintain a converged Gigabit Ethernet network infrastructure.
• Design, install, configure, and troubleshoot network infrastructure including Voice services.
• Perform daily operational tasks and upgrade projects, handling remedy tickets and IP address management.
• Provide engineering support for classified and enclave networks.
• Ensure compliance with DoD, Air Force, DISA directives and STIGs.
• Interface with vendors for warranty claims and hardware/software upgrades.
• Coordinate Tier 3 support and research technical issues.

Skills

Network design

DoD compliance

VoIP networking

LAN/WAN troubleshooting

Project management

Customer service

Strong communication

Education

B.S. in IT with Networking or Computer Science

Tools

Cisco ISE

Cisco routers/switches

Wireshark

Orion NPM/NCM

Visio

Job description

The Computer Network Architect is responsible for the design, implementation, operation, maintenance, and troubleshooting of secure enterprise network infrastructure supporting 66 ABG/SC and its customer community. The role provides advanced technical expertise for routing, switching, network security, Cisco ISE, and voice-enabled network environments while supporting high availability, performance, and compliance with DoD, Air Force, and DISA standards.

• Design, manage, implement, and troubleshoot network solutions in accordance with Air Force enterprise standards supporting 66 ABG/SC and its customers under Core Services.
• Assist with life-cycle planning for network environments and develop/review procedures for capacity planning, performance, reliability, and security.
• Manage and maintain a converged Gigabit Ethernet network infrastructure.
• Design, install, configure, and troubleshoot network infrastructure and provide customer support for network services, including Voice.
• Perform daily operational tasks and upgrade projects involving remedy tickets, routers, switches, IP address management, network management tools, and integration of new networks into the existing architecture.
• Provide engineering support for classified, unclassified, and other enclave networks.
• Support network compliance with applicable DoD, Air Force, and DISA directives, publications, guidelines, STIGs, and Task Orders.
• Participate in system maintenance, optimization, and performance activities.
• Interface with vendors for warranty claims, hardware/software upgrades, and technology updates.
• Diagnose data troubles, open and route trouble tickets, and coordinate Tier 3 support with third-party subject matter experts.
• Research technical issues and develop solutions with strong attention to detail.
• Support emergency operations as needed, including 24/7 operational needs within contract parameters.

• DoD Secret clearance required.
• B.S. degree in IT with a concentration in Networking or Computer Science plus a minimum of 10 years of senior Network Engineer experience; an additional 4 years of network experience may substitute for the degree.
• CompTIA Security+ required and must meet the stated DoD 8570 recency/CEU requirements.
• CCNA/CCNP certification preferred.
• Experience administering and managing highly available network infrastructure supporting 7,500+ users.
• Hands-on Cisco routers, switches, and ISE design, configuration, installation, and troubleshooting experience required.
• Hands-on experience with OSPF, VRF, VRRP, QoS, VLAN, STP, 802.1X/Dot1x, IP access control lists, IPsec, and Virtual Chassis/Stacking.
• Strong Layer 2 and Layer 3 troubleshooting skills in a VoIP environment.
• Hands-on experience with DHCP, Orion NPM/NCM, Cisco ISE, and Wireshark.
• Experience upgrading network infrastructure software and working with AAA servers, SNMPv3, Syslog, and network monitoring tools.
• Ability to serve as final ticket escalation point for network operations incidents.
• Knowledge of Windows/Linux operating systems is an added plus.
• Knowledge of TACLANE, Voice platforms, and UPS is an added plus.
• Knowledge of W2K16/W2K19/IIS is an added plus.
• Strong understanding of fiber/CAT5E/CAT6 cabling.
• Ability to create and maintain operational procedures and classified/unclassified network topology maps using Visio.
• Strong analytical, organizational, project management, customer service, critical-thinking, written, and verbal communication skills.
• Self-motivated and able to work effectively in a team environment; flexibility with hours required.
• Ability to lift approximately 50+ lbs.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short-Term & Long-Term Disability

American Operations Corporation is an Equal Opportunity Employer.