Computer Hardware Engineer I

McLaren Health Care; Pontiac (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full-time

8am–4:30pm schedule

On-call

Job summary

McLaren Health Care is seeking a Computer Hardware Engineer I to deliver hands-on and remote technical support for desktop hardware, operating systems, software, and network issues within a hospital IT environment.

Responsibilities include deploying workstations, maintaining devices, troubleshooting hardware, and supporting video conference systems while adhering to SLAs and delivering excellent customer service.

Qualifications

• High school diploma or GED.
• Two years of experience in a Desktop Support/Client Services role.
• Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
• One year experience in a Desktop Support/Client Services role.
• Preferred: Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Responsibilities

• Installs and maintains hardware and software for workstations, mobile devices, displays, and video conference support.
• Diagnoses and repairs various computer hardware types including first level network hardware support.
• Deploys workstations or notebooks and sets up peripherals.
• Performs rack and stack activities for network and server infrastructure hardware.
• Assists in organizing and inventorying desktop hardware and software resources.
• Manages service tickets with documentation and SLA adherence; provides customer service.
• Documents work performed and follows up on incidents.

Skills

Desktop support

Customer service

Hardware troubleshooting

Network basics

Education

High school diploma

Associates degree in CS/IS

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

The Computer Hardware Engineer I provides front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations.

Essential Functions and Responsibilities As Assigned:

• Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
• Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
• Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
• Performs rack and stack activities for network and server infrastructure hardware
• Assists in the organization and inventory of desktop hardware and software resources.
• Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
• Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

Qualifications:

Required:

• High school diploma or GED.
• Two years of experience working in a Desktop Support/Client Services role.

OR

• Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
• One year experience in a Desktop Support/Client Services role.

Preferred:

• Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Additional Information

• Schedule: Full-time
• Daily Work Times: 8am - 4:30pm
• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.