Computer Field Technician

BC Tech Pro; Raleigh (NC); On-site; USD 39,778 - 56,653; Part time

Job summary

A technology service provider is seeking a Computer Field Technician in Raleigh, NC, to provide on-site hardware repairs for laptop and desktop units. Candidates must have prior experience with hardware repairs, a valid driver’s license, and reliable transportation. This position operates on a per-call basis with flexible scheduling, requiring availability for local travel. You will work directly with clients, ensuring timely service and follow-up for repairs.

Qualifications

• Must have prior hands-on experience with replacing components on laptops and desktops.
• Must have a valid driver’s license and reliable transportation.
• Must be available for daily local travel.

Responsibilities

• Perform on-site hardware repairs and installations on laptops and desktops.
• Log into tech portal each morning to code calls and plan daily route.
• Pick up and drop off parts at designated locations.

Skills

Hands-on experience with laptop and desktop repairs

Comfortable with daily local travel

Communication skills

Job description

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!

Job Description

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.

• This is a 1099/per call position
• Pay is based solely on the number of calls completed.
• Calls start at $35 and go up based on distance traveled
• Pay period: Every Friday after the first week worked
• Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
• Call volume is variable but is usually 2-4 calls per day
• You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
• You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
• You must have access to a computer and the Internet to log onto your portal each day.
• You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
• The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
• You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
• You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.

Qualifications

• Must have prior hands on experience with replacing components on laptops and desktops
• Must have a valid driver’s license and reliable transportation
• Must be comfortable with daily local travel

Additional Information

All your information will be kept confidential according to EEO guidelines.