Comprehensive Stroke Center RN Navigator, 40 Hours (Days)

Boston Medical Center; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Discretionary annual bonuses and merit

Job summary

Boston Medical Center in Boston, MA, seeks an experienced RN Navigator for our Comprehensive Stroke Center. The role focuses on education, quality, and performance improvement, coordinating care across neurology, nursing, and support teams.

Requirements include a BSN and at least 5 years in stroke care, with strong clinical judgment, data proficiency, and excellent communication. The position offers a competitive compensation package and campus-based work environment.

Qualifications

• RN licensure in Massachusetts required.
• Minimum 5 years of RN experience in stroke care.
• Strong communication and teamwork abilities.

Responsibilities

• Lead stroke education with care teams and families.
• Maintain data tracking and quality improvement initiatives.
• Coordinate care across departments and support timely reporting.

Skills

Clinical expertise

Communication skills

Fluency in English

Multi-tasking

Education

BSN degree

Tools

EPIC

Job description

POSITION SUMMARY

The registered nurse adheres to the rules and regulations of the Massachusetts Board of Registration in Nursing and is primarily responsible for professional performance and direct patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients and their families across the health care continuum. The registered nurse is accountable for clinical, educational, quality and fiscal patient care outcomes using the model of care designed by the nursing department and in accordance with established agency policies, procedures, protocols, guidelines and standards of practice. The CSC RN Navigator reports directly to the CSC RN Manager. Position: Comprehensive Stroke Center RN Navigator Department: Neuro Stroke Center Schedule: 40 Hours (Days)

ESSENTIAL RESPONSIBILITIES / DUTIES

In conjunction with/under the supervision of the CSC RN Manager, the CSC RN Navigator will:

• Serve as a leader in stroke education, working with bedside nurses, therapists (PT, OT, SLP), case managers, social workers, and the Neurology team to develop educational materials and to provide stroke education to patients and families.
• Participate in quality assurance initiatives within the Comprehensive Stroke Center.
• Work with the CSC RN Manager on quality improvement projects within the Comprehensive Stroke Center with a focus on patient education and outcomes.
• Identify system deficiencies and seek to fill identified gaps.
• Maintain and improve a concurrent database tracking the clinical care of hospitalized patients with acute stroke, monitoring achievement of core performance measures and areas identified for process improvement.
• Maintain and improve a database evaluating clinical performance during Code Strokes with time tracking including patients eligible for intravenous fibrinolysis and/or endovascular therapy in order to guide process improvement.
• Maintain and improve an adverse event database to identify adverse events and to facilitate clinical review of such events among hospitalized patients with acute stroke to help guide process improvement.
• Maintain high fidelity in data representation of clinical care performance for external reporting agencies, including the Joint Commission, Get With The Guidelines-Stroke, Coverdell/Department of Public Health, Center for Medicare/Medicaid Services, and others, working with data abstractors, the Quality department, administrators, and clinicians to reconcile these data with the concurrent database.
• Audit patient charts (select number per month) periodically to assess adequacy of clinical documentation practices.
• Perform “drill down” investigations when clinical or process measures are not met to identify potential factors influencing these trends.
• Facilitate case updates for allied clinicians including Emergency Medical Services, referring physicians at community hospitals, and clinical care teams at BMC.
• Facilitate external reporting of clinical care performance measures to the Joint Commission, Get With The Guidelines-Stroke, Coverdell/Department of Public Health, etc.
• Coordinate and facilitate maintenance of Joint Commission certification of the Comprehensive Stroke Center along with the Stroke APN and Medical Director of the CSC, including preparing presentations on data use and clinical performance metrics.
• Track annual education requirements for CSC clinicians to help facilitate Joint Commission maintenance of certification.
• Assists in the development, writing, approval, dissemination, and implementation of protocols, policies, and clinical practice guidelines for the care of patients with stroke and cerebrovascular diseases.
• Develop and implement community health education programs on stroke.
• Facilitate outreach with Emergency Medical services, community hospitals, and other medical providers.
• Conduct patient follow-up phone calls as policy and certification requirements dictate.
• Develop and maintain relationships among all members of the CSC and Neurology Department, thus producing high performing, patient focused teamwork, and work cooperatively and constructively with all departments and health care team members to establish an environment that supports the process of collaboration, and interface with all departments to ensure efficient and effective working relationships.
• Develop and foster relationships with clinical staff to become a resource for patients.
• Develop familiarity with community resources and share them with participants and staff.
• Participate in community outreach and education initiatives with members of the CSC Team.
• Maintain an organized and comprehensive database, including but not limited to patient logs complex stroke follow-up phone calls and door-to door metrics.
• Establish and maintain excellent collaborative relationships with referring and consulting providers and staff and affiliated departments.
• Consistently use clear, concise, and effective written and oral communication and comply with departmental policies when sharing and documenting relevant patient care data.
• Be responsible for seeing things through to completion and for informing appropriate staff of outcomes.
• Demonstrate cultural competency with respect to the patient population served, deliver care in a non-judgmental and nondiscriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Maintain accurate annual professional development records.
• Demonstrate flexibility and the ability to positively adapt to changing staffing/clinical/patient census needs, including but not limited to offering assistance to others.
• Complete the following mandatory requirements: annual BLS certification, institutional mandatory education, e.g., safety regulations, infection control standards, etc., and departmental/unit specific competencies.
• Seek guidance when necessary.
• Perform other duties as assigned or as necessary.
• Adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION: Registered nurse with a BSN

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: RN licensure in the state of Massachusetts required BLS certification ACLS Preferred Stroke Certification preferred

EXPERIENCE: Minimum 5 years of experience as an RN in the care of patients with stroke and cerebrovascular diseases Work with diverse, underserved populations

KNOWLEDGE AND SKILLS: Clinical expertise and ability to work independently to make appropriate clinical decisions within RN scope of practice. Ability to apply critical thinking and clinical and administrative problem-solving skills to solve problems as they arise regarding referrals and other departmental issues. High-level computer skills required for use of EPIC. Excellent communication skills Ability to coordinate multiple detailed tasks in a professional manner. Knowledge of health care systems, computer proficiency, and exceptional organizational skills. Ability to multi-task and work under time pressures. Ability to communicate well both verbally and in writing with other members of the clinical team. Self-directed and independent. Must be a self-starter Fluency in English. Interpersonal skills needed to interact effectively with clinicians including physicians, nurses, and others in an academic medical center.

COMPENSATION RANGE

Compensation Range: $89,500.00- $130,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

• Medical
• Dental
• Vision
• Pharmacy
• Discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• Paid time off
• Career advancement opportunities
• Resources to support employee and family well-being

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer / Disabled / Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

BMC participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.