Compounding Pharmacy Care Rep

H.E.B.; San Antonio (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

H-E-B's San Antonio-based pharmacy team is seeking a Compounding Pharmacy Care Rep to deliver accurate, efficient service while keeping the department clean and well-stocked. You will assist customers, verify prescriptions, and support the pharmacy in everyday operations.

The role emphasizes patient counseling, compliance with HIPAA and state regulations, and collaboration with teammates to ensure on-time compound orders and smooth patient pickup or delivery.

Qualifications

• 1+ years of experience in a retail environment
• Pharmacy experience preferred
• Experience in new item cut-ins, refresh process, and reviewing plan-o-grams for accuracy

Responsibilities

• Receives prescriptions; processes in RxEVO and verifies patient information
• Reviews patient preferences notes on compound prescriptions
• Educates patients on compounded prescriptions, cost, and delivery/pickup options
• Reviews current and future compound orders to ensure on-time delivery and correct location
• Generates prescription paperwork and files hard copies
• Maintains Will-Call area and processes transactions at register
• Ensures patient counseling per HIPAA and SOPs
• Manages inventory and stocking; ensures products are fresh and correctly labeled
• Maintains data entry accuracy and adheres to safety procedures

Skills

Safety guidelines

Communication skills

Customer service

MS Office

Reading & writing

Organization

Confidential information

Prioritization

Team player

Education

HS Diploma or GED or equivalent

Tools

RxEVO

Will-Call system

Job description

Responsibilities

Job Summary: As a Compounding Pharmacy Care Rep (PCR), you'll work as part of a team that exceeds patient expectations through delivery of excellent, accurate, and efficient services. You'll assist Customers and help keep the Pharmacy running smoothly by ensuring the department is clean and properly stocked.

Key Responsibilities & Essential Functions:

Pharmacy Operations / Customer Service:

• Receives written, refill, and third-party prescriptions; verifies complete patient information; processes in RxEVO
• Reviews patient preferences notes (container, flavor, capsule color, etc.) on compound prescriptions
• Educates Patients and Partners on the process of Compounded prescriptions, cost, and delivery / pickup options
• Reviews current and future compound orders to ensure on-time and efficient delivery / pickup at correct location
• Generates prescription paperwork; files / maintains prescription hard copies; processes signature receipts in system
• Files, maintains, and retrieves prescriptions in the Will-Call area; processes customer transactions at register
• Ensures patient counseling is provided on all applicable prescriptions, following TSBP regulations and H-E-B SOPs
• Follows proper procedures; ensures the correct medicine is delivered to correct patient
• Completes medical intake forms
• Ensures privacy and confidentiality of Personal Health Information (HPI) as required by HIPAA
• Participates in / may help schedule Rx Screening events, flu shots, immunizations, or other Professional Services events / programs
• Answers customer questions regarding products; assists with selections; provides excellent customer service
• Performs cleaning duties in the Pharmacy; takes out trash; cleans / sanitizes prep areas, equipment, sales floor, display cases, shelf edge, etc.
• Complies with all Store, department, and process SOPs
• Complies with all safety guidelines

Receiving / Stocking:

• Manages UPS exceptions
• Receives inventory and reviews for accuracy on all incoming loads; stages inventory for stocking
• Ensures quality of incoming products by physically inspecting packaging and verifying code dates
• Accurately stocks inventory; participates in daily return-to-stock procedures
• Communicates vendor stock conditions / levels to appropriate parties; maintains solid Partner and vendor relations
• Processes invoices daily; reviews incoming invoices and outgoing credits to ensure accurate completion; properly files paperworkUses online tools to ensure vendors are given consistent and timely credit on DSD merchandise
• Researches / resolves unusual billing issues with the appropriate parties; escalates as necessary
• Maintains a return goods station for all damaged product
• Performs established product processes to assure asset protection and reduce shrink
• Maintains department; stocks product and rotates items as needed; merchandises products
• Checks shipments for out-of-date / damaged products to ensure freshness and quality
• Maintains standards in shrink, safety, inventory control, and sanitation

Inventory Management:

• Assists with inventory control; loads, unloads, and moves Product
• Orders all necessary products from DSD vendors, as needed (supplies, equipment, ingredients, etc.)
• Uses H-E-B Symbol and SRS applications; follows the 8-step process
• Executes all new item placement and Store-assigned category updates
• Assigns a Product Shelf Assignment (PSA) to all plan-o-gram items and displays
• Properly sets up plan-o-grams; audits to ensure accuracy
• Ensures ad, price, and item sign accuracy
• Builds, stocks, maintains, and takes down store displays
• Ensures integrity of shelf tags and signage in department; prepares tags as needed

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience in a retail environment
• Pharmacy experience preferred
• Experience in new item cut-ins, refresh process, and reviewing plan-o-grams for accuracy (is a plus)

Knowledge/Skills/Abilities:

• Understanding of general safety guidelines -
• Strong communication and interpersonal skills -
• Strong customer service skills and phone etiquette skills -
• Computer skills (e.g., MS Office, H-E-B systems and applications) -
• Reading / writing skills -
• Organization skills; detail-oriented -
• Ability to properly handle confidential information -
• Ability to prioritize tasks and work with little direct supervision -
• Ability to work as part of a team; willing to pitch in at any moment for any reason; open to cross-training -

Education:

• HS Diploma or GED or equivalent

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment
• Stand for extended periods
• Work extended hours / rotating weekend schedules; remain flexible to the needs of the business
• Manage in excess of 50 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 03/01/2020