Compliance Senior Specialist

John Hancock; Boston (MA); Hybrid; USD 73,000 - 122,000; Full time

Job summary

John Hancock, part of Manulife, invites an experienced Compliance professional to lead and execute AML/Privacy program management, reporting, and policy updates for Bermuda, GHNW, and Asia segments from Boston. You will engage with Underwriting, Titles, Distribution, and other compliance teams to ensure regulatory alignment and risk mitigation.

The role emphasizes independent work, project leadership, training delivery, and collaboration across global teams.

Qualifications

• 5+ years of related financial services, Compliance or management experience
• Excellent organizational skills
• Excellent written and verbal communication skills
• Strong technology skills including knowledge of applicable Compliance or business systems
• Excellent analytical and problem-solving skills
• Strong ethical compass
• Disciplined
• Advanced understanding of regulatory environment (Bermuda/Canada)
• Negotiating, influencing and relationship-building skills
• Ability to work independently
• Strong project management skills
• Ability to facilitate decision making across groups
• Certifications such as CAMS or willingness to obtain are a plus
• Strong people/interpersonal and leadership skills
• Strong business and product knowledge
• Ability to interact with roles from different areas and at all levels

Responsibilities

• Acting as an Individual Contributor, sets direction, establishing goals and manages the tasks of the Compliance function; supporting Senior Compliance Consultants and the Compliance Director/Chief Compliance Officer
• Establishes and maintains strong working relationships with the BU team, such as Underwriting, Titles, and Distribution, as well as related compliance teams
• Coordinates and performs analysis on complex concepts that may require in-depth research and interpretation, such as New Business case reviews
• Supports the BU in the development and implementation of policies and procedures that enable the business to remain in Compliance with regulatory requirements
• Leads and supports special projects
• Creates and provides Compliance training
• Completes required reporting for the function at the BU, segment or divisional level
• May represent Compliance on BU-specific, division-wide or global projects
• Collaborates with all areas of the organization to ensure Compliance needs and BU goals are met
• Shares best practices with other team members, thus ensuring consistency across BUs and division in the way business/process/products are developed and maintained to comply with Regulatory and Company requirements
• Aids the other members of the Bermuda Compliance team including the Senior Compliance Consultants, Compliance Director and/or Chief Compliance Officer
• Shares responsibility for ensuring the BU understands what is needed to comply

Skills

Written communication

Verbal communication

Analytical thinking

Leadership

Organization

Education

College/University Degree or equivalent experience

Tools

Compliance systems

Job description

This role provides expertise and consultation to the Bermuda Business Unit (BU), Global High Net Worth (GHNW), and Asia Segment Compliance for initiatives that may include the following:

Anti-Money Laundering/Anti-Terrorist Financing Program management:

• Enhanced Due Diligence (EDD) reviews of new business applicants, inforce High Risk customers, banks, and third-party partners
• AML alert reviews (watchlist and transaction monitoring)
• Review of Real Time watchlist scans and automated batch scans
• Ownership structure due diligence reviews
• Payor due diligence reviews

Privacy Program management and incident reporting/handling

Monthly and quarterly Compliance reporting

Establishing and updating policies and procedures

Compliance training of employees

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Responsibilities:

Individual Responsibilities:

• Acting as an Individual Contributor, sets direction, establishing goals and manages the tasks of the Compliance function; supporting Senior Compliance Consultants and the Compliance Director/Chief Compliance Officer
• Establishes and maintains strong working relationships with the BU team, such as Underwriting, Titles, and Distribution, as well as related compliance teams
• Coordinates and performs analysis on complex concepts that may require in-depth research and interpretation, such as New Business case reviews
• Supports the BU in the development and implementation of policies and procedures that enable the business to remain in Compliance with regulatory requirements
• Leads and supports special projects
• Creates and provides Compliance training
• Completes required reporting for the function at the BU, segment or divisional level
• May represent Compliance on BU-specific, division-wide or global projects.
• Collaborates with all areas of the organization to ensure Compliance needs and BU goals are met.

Shared Responsibilities:

• Shares best practices with other team members, thus ensuring consistency across BUs and division in the way business/process/products are developed and maintained to comply with Regulatory and Company requirements.
• Aids the other members of the Bermuda Compliance team including the Senior Compliance Consultants, Compliance Director and/or Chief Compliance Officer.
• Shares responsibility for ensuring the BU understands what is needed to comply.

Qualifications:

• College/University Degree and/or equivalent experience
• 5+ years of related financial services, Compliance or management experience
• Excellent organizational skills
• Excellent written and verbal communication skills
• Strong technology skills including knowledge of applicable Compliance or business systems
• Excellent analytical and problem-solving skills
• Strong ethical compass
• Disciplined
• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses
• Advanced understanding of the regulatory environment (primarily Bermuda and Canada) and a strong understanding of key compliance requirements applicable to the business.
• Negotiating, influencing, and relationship building skills.
• Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers).
• Ability to work independently
• Strong project management skills
• Ability to facilitate decision making across groups in the company
• Relevant certifications, such as CAMS, or willingness to obtain certification(s) a plus
• Strong people/interpersonal and leadership skills
• Strong business and product knowledge
• Ability to interact with roles from different areas and at all levels across the organization
• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions

Decision Authorities:

• Able to make decisions regarding Compliance
• Able to prioritize and reprioritize work deliverables and projects based on changing business needs
• Managing internal and external resources to achieve targets

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Salary range for this position in Boston is 73,350.00 - 122,250.00 USD Annual

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid