Compliance Representative

vTech Solution, Inc.; Hershey (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A utility service provider in Pennsylvania is looking for a dedicated individual to handle customer service issues and dispute resolution. The role involves investigating customer accounts, maintaining database accuracy, and ensuring a high level of service delivery. The ideal candidate should possess a high school diploma and skills in SAP, ORCOM, and Microsoft applications. Strong communication and problem-solving abilities are essential. This position contributes to the team's success by fostering a positive working environment.

Qualifications

• A general understanding of the water business or utility industry and the regulations impacting billing and collections.
• Strong computer skills in a business environment required.

Responsibilities

• Investigate and resolve customer disputes.
• Provide excellent customer service and timely responses.
• Maintain accurate updating of information in database and SAP systems.
• Educate internal/external customers on services.

Skills

Customer service skills

Active listening skills

Problem solving

Strong communication

Proficiency in SAP

Computer skills in business environment

Education

High School Diploma, GED, or equivalent

Tools

SAP

ORCOM

Microsoft Word

Microsoft Excel

Job description

Job Description

• Responsible for investigating and resolving customer disputes.
• Provide excellent customer service and timely responses
• Handle disputes ranging from quality of service issues to simple billing disputes.

Key Accountabilities

• Research customer accounts using SAP.
• Maintain accurate updating of information in database and SAP systems.
• Work with various area of the business to investigate, research and resolve customer disputes
• Write company utility reports to customers supporting the company’s position.
• Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
• Maintain a high level of product and process knowledge.
• Educate internal/external customers on services.
• Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
• Handle difficult issues and avoid escalation whenever possible.
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
• Be responsive to and execute process improvements/enhancement programs.
• Support and sustain a positive environment that fosters team performance and individual excellence.

Education

• High School Diploma, GED, or equivalent.

Knowledge

• A general understanding of the water business or utility industry and the regulations impacting billing and collections.
• A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required.
• Strong communication, listening, problem solving and computer skills.

Qualifications

• Research customer accounts using SAP.
• Maintain accurate updating of information in database and SAP systems.
• Work with various area of the business to investigate, research and resolve customer disputes
• Write company utility reports to customers supporting the company’s position.
• Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
• Maintain a high level of product and process knowledge.
• Educate internal/external customers on services.
• Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
• Handle difficult issues and avoid escalation whenever possible.
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
• Be responsive to and execute process improvements/enhancement programs.
• Support and sustain a positive environment that fosters team performance and individual excellence.

Additional Information

All your information will be kept confidential according to EEO guidelines.