Compliance Operations Administrator

CyberSheath; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Vision, and Dental Coverage

Discretionary Time Off Policy

401(k) Retirement Plan with a 4% match

Job summary

CyberSheath is hiring a Compliance Operations Project Administrator for a remote position in the United States. You will support the Compliance team with operational execution, manage schedules, and ensure compliance workflows progress efficiently. Candidates should have over 4 years of experience in operations coordination, strong organizational skills, and a familiarity with ticketing systems like ConnectWise. The role offers a flexible work environment, health coverage, and a 401(k) plan with matching contributions.

Qualifications

• Experience working in a managed service provider environment.
• Demonstrated ability to manage multiple concurrent projects.
• Strong organizational and time-management skills.

Responsibilities

• Support the Compliance team with operational execution.
• Coordinate internal resources for assessments and audits.
• Manage compliance-related tickets and tasks effectively.

Skills

Operations coordination

Project management

Task management

Detail-oriented

Proactive

Communication

Education

4+ years in operations coordination or similar role

Project Management Certification (PMP, CAPM, etc.)

Tools

ConnectWise Manage

ServiceNow

Excel

Job description

Compliance Operations Project Administrator

United States - Remote

About CyberSheath Services International LLC

CyberSheath is a rapidly growing Managed Services Provider focused on CMMC Compliance and cybersecurity services for the Defense Industrial Base. We provide integrated compliance and threat mitigation by eliminating redundant security practices and improving security posture.

Key Responsibilities

Compliance Operations & Coordination

• Support the Compliance team with day-to-day operational execution across multiple client environments
• Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
• Manage and track compliance-related tickets, tasks, and deliverables
• Maintain organized documentation, artifacts, and internal records for compliance engagements
• Ensure all compliance workflows progress on schedule and align with internal priorities

Scheduling & Resource Management

• Coordinate schedules for compliance staff and internal stakeholders
• Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
• Optimize team utilization and ensure efficient allocation of resources
• Track deadlines for audits, assessments, and remediation activities
• Adjust schedules dynamically to account for shifting priorities and urgent work
• Apply structured project management principles to resource planning, capacity management, and delivery timelines

Ticket & Workflow Management

• Create, assign, and monitor service tickets and internal tasks
• Track open work and ensure timely progression to meet internal SLAs
• Escalate blockers, delays, or risks to leadership proactively
• Ensure accurate and timely updates within ticketing and project systems
• Maintain visibility into backlog, workload, and team performance

Reporting & Operational Visibility

• Maintain dashboards and reporting on compliance activities, task status, and team utilization
• Provide weekly and monthly updates to leadership on progress, risks, and capacity
• Ensure internal systems remain accurate and up to date
• Track key metrics such as backlog, completion rates, and upcoming deadlines
• Provide forward-looking capacity and risk forecasting based on workload trends and project timelines

Process Execution & Improvement

• Execute established compliance workflows and playbooks
• Identify inefficiencies and recommend process improvements
• Help standardize and scale compliance operations as the organization grows
• Drive consistency and discipline across the compliance delivery lifecycle
• Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks

Who You Are

• You “Get” The Industry – experience and understanding of the managed service provider environment and familiarity with ConnectWise Manage
• Execution‑Driven – close loops and ensure nothing is left unfinished
• Highly Organized – bring structure to fast‑moving, complex environments
• Detail‑Oriented – track the small things that make a big difference
• Proactive – anticipate needs instead of waiting for direction
• Process‑Minded – enjoy building repeatable, scalable systems
• Accountable – take ownership of outcomes, not just tasks
• Calm Under Pressure – manage shifting priorities without losing control
• Project‑Oriented – think in terms of timelines, dependencies, milestones, and delivery outcomes

Preferred Qualifications

• 4+ years of experience in operations coordination, dispatch, project coordination, or similar role
• Demonstrated experience managing multiple concurrent projects, timelines, and cross‑functional resources
• Experience in an MSP, cybersecurity, or compliance‑driven environment is preferred
• Experience using ticketing/PSA systems (e.g., ConnectWise, ServiceNow)
• Strong organizational and time‑management skills
• Ability to coordinate multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Proficiency in Excel, reporting tools, and documentation platforms
• Project Management Certification preferred (PMP, CAPM, PRINCE2, or equivalent)
• Familiarity with Agile, Scrum, or hybrid project management methodologies is a plus

Benefits

• Be a core part of scaling a high‑performing compliance organization
• Work at the intersection of cybersecurity, compliance, and operations
• Gain exposure to structured compliance frameworks and audit processes
• Develop operational expertise in a fast‑growing, high‑impact environment
• Play a critical role in enabling delivery teams to execute at a high level
• 100% Remote work environment
• Day One Health, Vision, and Dental Coverage
• Discretionary Time Off Policy – take the time you want or need
• 401(k) Retirement Plan with a 4% match

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, or disability.