Compliance Officer

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 112,000 - 140,000; Full time

Benefits offered by this job

Commuting Made Easy

Premium Health Coverage

Secure Your Future

Educational Investment

Job summary

The MTA Metro-North Railroad seeks a Compliance Officer to implement federally mandated Conductor Certification and Licensing programs, ensuring conductors are compliant with regulation, tested regularly, and monitored for proficiency. You will record performance and drive improvements to training and safety outcomes.

Required are an AA in Transportation/Business or related field, 3+ years in transportation operations as a certified Conductor per CFR 242, and strong leadership, documentation,

Qualifications

• Associate degree or equivalent experience with two years of related experience may be considered.
• 3+ years in transportation operations as a certified Conductor per CFR 242.
• 3+ years supervising staff, processes or projects.

Responsibilities

• Monitor and evaluate conductor performance per CFR 242; provide feedback and discipline as needed.
• Document observations; maintain confidential employee records (electronic and hard copy).
• Investigate non-compliance to FRA regulations and MN procedures; recommend improvements.
• Lead staff development; coach, supervise and manage team performance.
• Perform other duties; ensure policy compliance and safety standards.

Skills

Conductor CFR242

Leadership skills

CFR 242 knowledge

CMS/TMIS/IMS/AMS

Microsoft Office

24/7 Availability

3+ years transportation ops

3+ years supervision

Education

AA in Transportation/Business or related

Job description

Description

Job Information

Job Title: Compliance Officer

Department: Transportation Operations

MTA Agency: Metro-North Railroad

Primary Location(s): Various

Salary Range: $112,085.00 -$140,022.84

Regulated/Safety Sensitive: Safety Sensitive/Non-DOT Regulated

Union Affiliation: Non Agreement

Closing Date (if applicable): Until Filled

Shift (if applicable):

Title 55-a (yes or no): Not Applicable

Other: Not Telework eligible

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the listed Application Deadline.

JOB SUMMARY

Implement federally mandated Conductor Certification and Licensing program to ensure Metro-North Railroad (MNR) Conductors are compliant with regulation, perform to established level of proficiency and are tested (written/performance) regularly to validate understanding of safety critical roles. Monitor and record conductor performance through on-site observation, make recommendations and implement changes to ensure proficiency in training, monitoring new employees.

DUTIES AND RESPONSIBILITIES

Include but are not limited to:

• Monitor and evaluate conduct performance as per 49 Code of Federal Regulations (CFR) 242. Provide feedback, re-instruction and disciplinary actions as required.
• Monitor new hire Conductor performance, for consistency with Training Department goals; feedback, proficiency tests and licenses. Monitor MNR Mentoring Program as it relates to new hire performance. Support ongoing departmental and ad hoc initiatives.
• Document observations; develop instructional paths for employees re-integrating into the work force. Maintain confidential employee records. (Electronic and hard copy).
• Investigate and analyze incidents of non-compliance to Federal Railroad Administration (FRA) regulations and MNR (MN400, MN401, MN290, RW-1, and MN1401and On Board Revenue Procures Manual). Make recommendations for improvements.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manager team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential. Other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s Degree (AA) in Transportation, Business Management or related field. Demonstrated equivalent experience, education and/or technical credentials to include an additional two (2) years of related experience may be considered in lieu of a degree. Required

Experience

• Minimum 3 years experience in a transportation operations environment as a certified Conductor per CFR 242. Required and
• Minimum 3 years experience supervising and/or managing staff and crews, process, or projects. Required

S skills and Abilities

• Qualified on MNR Operating Rules, Physical Characteristics, On Board Service Manual Metro-North Train Service Manual, Federal Rules regarding the operation of trains and equipment and Collective Bargaining Agreements covering Train & Engine employees (if from another railroad, the successful candidate must become qualified within six (6) months from date of hire). Required
• In depth knowledge of CFR 242 Qualification and Certification of Conductor requirements. Required
• Knowledgeable of equipment and on-train safety and control systems. Required
• Strong leadership skills with the ability to direct and organize the activities of others. Required
• Strong writing, verbal and presentation communication skills. Required
• Strong planning, time management and organizational skills. Required
• Must possess quantitative and analytical skills to effectively determine and resolve service delivery problems. Required
• Must be available 24 hours/7 days a week as required Required
• Knowledge of Microsoft Office Suite or comparable PC applications Required
• Knowledge of (or must gain within 6 months of hire) Crew Management System (CMS), Terminal Management Incident System (TMIS), Incident Management System (IMS) and Asset Management System (AMS). Required
• Two line qualified on the Metro-North Railroad operating territory Preferred
• Strong background in yard and Flag as well as passenger work Preferred
• NORAC Rules Preferred

Licenses & Certifications:

• Conductor License Required
• Certified Conductor per CFR 242 (if currently lapsed or from another railroad, the successful candidate must become certified six (6) months from date of hire). This certification must be maintained throughout tenure in this role within 180 Days Required
• Driver's License is Required

Additional Licenses & Certifications:

• Certified Conductor per CFR 242 (if currently lapsed or from another railroad, the successful candidate must become certified six (6) months from date of hire). This certification must be maintained throughout tenure in this role within 180 Days Required

OTHER INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

This position is safety-sensitive and subject to toxicological testing.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Comprehensive Benefits & Total Rewards Package:

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.