Compliance Manager

Ultimate Staffing Services; San Jose (CA); On-site; USD 106,000 - 123,000; Full time

Job summary

Ultimate Staffing Services seeks a Compliance Manager in San Jose, CA to oversee the health-related compliance program under FTCA, develop policies, and lead training across the organization.

The role requires strong regulatory knowledge, excellent communication, and the ability to work independently while coordinating with senior leadership on risk and policy decisions.

Qualifications

• Must have strong PC skills and excellent oral and written communication.
• Strong problem-solving ability and independent work approach.
• Knowledge of lending laws and regulations and compliance frameworks.
• Ability to develop and implement policy and process improvements.
• Self-starter, organized, analytical, detail oriented.

Responsibilities

• Develop and maintain the claims management process for addressing health-related claims.
• Oversee claims processing under FTCA and serve as claims point of contact.
• Analyze internal systems for regulatory compliance and ethical standards.
• Create, modify, and implement policies and procedures.
• Design controls for violations of internal policies.
• Lead ongoing employee training programs.
• Coordinate with Sr. Leadership to align operations with policies.
• Advise Leadership on operations, risks and policy development.
• Review and update department policies for regulatory compliance.
• Lead compliance reviews, draft reports, and communicate findings to management.
• Respond to staff questions on compliance with guidance.
• Identify and address training needs; coordinate with Compliance/L&D.
• Review marketing and disclosures for compliance.
• Assist Director of Compliance with regulatory proposals.

Skills

Strong PC skills

Excellent oral and written comms

Problem solving

Independent worker

Regulatory knowledge

Education

Four-year degree or equivalent

Tools

MS Office

Job description

Compliance Manager (JN -082026-429039) San Jose, California

Salary: USD51 - USD59 per hour

• Develop and maintain the claims management process for addressing any potential or actual health or health-related claims including medical malpractice claims, which may be eligible for FTCA coverage.
• Oversee the claims management process and processing of claims-related activities under FTCA and serve as the claims point of contact.
• Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
• Create, modify, update and implement policies.
• Design control systems to address cases of violation of internal business policies.
• Design ongoing training programs for employees of the organization.
• Liaise with Sr. Leadership and management team to ensure that all business operations are in line with the organizational policies.
• Advise Sr. Leadership on business operations relating to investment, risks and any other policy development.
• Participates in the review and recommendation of department policies and procedures to ensure operations are compliant with applicable laws and regulations. When requested, assists staff with job aids and forms.
• Monitoring and Testing - Leads compliance reviews and documents and supports compliance findings. Drafts compliance reports and communicates findings to management.
• Conducts initial reviews of alleged compliance violations and escalates to management as needed.
• Monitors and tracks applicable federal and state laws and regulatory guidelines and regulations applicable to the organization.
• Identifies impacted business units and coordinates with business teams to implement necessary operational or policy changes in response to regulatory change.
• Supports product development and process change management by participating in meetings with project teams to ensure compliance with regulations and internal policies and procedures, as applicable.
• Independently tracks and records changes to federal regulation and works with organization to determine impact to processes and operations.
• Independently researches laws and regulations impacting the organization.
• Regularly responds to staff regarding questions on compliance issues with appropriate, risk-based, and properly supported guidance.
• Identifies training needs of organization and recommends training subjects to Compliance and/or Learning & Development.
• Reviews marketing forms, advertisements, disclosures, website and other materials for compliance.
• Aids the Director of Compliance in reviewing and analyzing regulatory proposals issued for comment by various regulatory agencies.
• Experience with regulatory examiners (responding to regulatory requests, producing documents and/or leading exams).

Secondary Responsibilities:

• Performs other duties that may be required and assigned by the supervisor.
• Must have strong PC skills. Excellent oral and written communication skills.
• Must effectively communicate regulatory rules and requirements to supported business units. Communicates accurate and timely information to key stakeholders, and models professionalism, openness and respect.
• Must have good problem-solving skills and the ability to work independently.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Demonstrates in-depth knowledge and expertise of applicable lending laws and regulations, including knowledge of key industry resources, to ensure sound guidance is provided.
• Develops and builds functional expertise in processes.
• Self-starter, organized, analytical, detail oriented.
• Attends workshops, training, and meetings as needed, and as requested.

Qualifications:

• Four-year college degree or equivalent.
• Significant experience in researching and interpreting laws and regulations
• Compliance certification from a recognized trade organization (e.g., CUCE, NCCO, CRCM) preferred, but not required.

Physical Demands:

This position requires:

• Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds.
• Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing.
• Traveling to work sites, including some exposure to outside elements.
• Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.