Compliance Manager

Socket.dev; San Dimas (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Socket.dev is seeking a Compliance Manager to ensure adherence to government laws and company policies across its healthcare operations. The role involves leading the compliance program, coordinating with the General Counsel, and managing investigations and trainings.

The ideal candidate has extensive healthcare compliance experience, strong analytical and communication skills, and the ability to oversee audits and education programs to mitigate risk.

Qualifications

• Undergraduate degree preferred.
• Compliance certification preferred.
• 5+ years of healthcare compliance, revenue cycle, auditing, or regulatory experience.
• Experience supporting multi-state healthcare operations.
• 3+ years of experience within healthcare revenue cycle operations, physician practice management, healthcare consulting, or healthcare services.
• 4+ years coding experience.
• 3+ years auditing experience.
• 1-2 years supervisory experience.
• 3+ years’ experience responding to informal and government complaints.
• Experience in medical billing and compliance in healthcare preferred.

Responsibilities

• Oversee adherence to the company’s compliance program using the OIG framework as a guide.
• Assist the General Counsel in implementing and leading a compliance committee.
• Establish methods to improve efficiency, quality of services, and reduce risk of fraud and waste.
• Investigate and respond to compliance issues from employees, regulators, payers, and clients.
• Review governmental health plan publications and train on changes.
• Revise the program as laws and company needs evolve.
• Review certifications and ensure employees understand conduct standards.
• Develop education and training programs on compliance topics.

Skills

Organizational skills

Communication skills

Analytical skills

Supervisory experience

Education

Undergraduate degree

Compliance certification

Job description

Position Summary

The Compliance Manager has the responsibility to assure that the Company, its officers and management, its employees, its business associates and, to the extent possible, its clients are informed about and adhere to the letter and intent of applicable government law, regulations, policy and procedures.

Essential Duties and Responsibilities

• Oversees the adherence to the Company’s compliance program using the OIG Compliance Program Guidance for Third-Party Medical Billing Companies as a guide modified to meet the Company’s unique needs.
• Assist the General Counsel in implementing a compliance committee within the Company and lead and conduct all meetings.
• Establishes methods to improve the Company’s efficiency and quality of services and to reduce the company’s vulnerability to fraud, abuse and waste, and any other potential risks.
• Responsible for investigating, reviewing and responding to any and all compliance related issues, concerns and complaints brought to the department from any and all sources, including but not limited to, employees, Federal and State regulatory bodies, health plans and clients.
• Reviews all pertinent governmental health plan publications as they are published. Circulate, or arrange for training about, changes or additions relevant to the Company, its industry and its clients.
• Periodically revise the compliance program in light of changes in the Company’s needs and in the law and policies and procedures of Government and private payor health plans.
• Reviews employees’ certifications and ensures that they have received, read, and understood the standards of conduct.
• Develops, coordinates, and participates in a multifaceted educational and training program that focuses on the elements of the compliance program and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent Federal and State standards.
• Coordinates personnel issues with the Vice President of Human Resources to ensure that employees do not appear in the Cumulative Sanction Report
• Coordinates with the Manager of Provider Enrollment to ensure that providers do not appear in the Cumulative Sanction Report.
• Assists the company’s operation managers in coordinating internal compliance review and monitors activities, including annual or periodic reviews of departments.
• Independently investigates and acts on matters related to compliance, including the flexibility to design and coordinate internal investigations (e.g. responding to reports of problems or suspected violations) and any resulting corrective action with all billing departments, providers and sub-providers, agents, and, if appropriate, independent contractors.
• Develop policies and programs that encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.

Operational Responsibilities

• Process Medicare pre- and post-payment audits
• Process patient complaints/disputes that address possible compliance or provider service problems
• Consult with Vice President of Strategy and Integrity to research and develop answers to difficult or confusing coding or billing situations to comply with government laws and regulations
• Assist, establish and perform an internal reimbursement-coding audit. Provide Leadership with a report of the findings of the internal audit bi-monthly. Track below acceptable error rates (through formal reporting mechanisms) and ensure improvement or outline further steps to be taken in conjunction with the Executive Director of the respective department.
• Annually when the revised CPT manual is available, provide lists of pertinent new and deleted CPT codes for use to update current client fee schedules
• Assist business associates and internal personnel with trouble-shooting coding issues.
• Communicate with payers regarding resolution of prepayment reviews. Review accounts to determine whether the prepayment review has merit, identity methods of resolution, engage any internal personnel needed for resolution.
• Provide quarterly compliance trainings regarding new issues or to address deficiencies identified.
• Assist with training and trouble-shooting for payment deficiencies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Knowledge, Skills, & Abilities

• Excellent organizational skills
• Excellent written and oral communication skills
• Excellent analytical skills

Education & Experience Requirements

• Undergraduate degree in related field preferred
• Compliance certification preferred.
• 5+ years of healthcare compliance, revenue cycle, auditing, or regulatory experience.
• Experience supporting multi-state healthcare operations.
• 3+ years of experience within healthcare revenue cycle operations, physician practice management, healthcare consulting, or healthcare services.
• Experience with large physician groups, hospital systems, or RCM organizations, preferred.
• Extensive knowledge of ICD10-CM and CPT coding principles and guidelines
• Extensive knowledge of federal regulations and policies pertaining to physician documentation, coding, and billing
• 4+ years coding experience
• 3+ years auditing experience
• 1-2 years supervisory experience
• 3+ years’ experience responding to informal and government complaints
• Ability to exercise judgment and propose courses of action where precedent may not exist.
• Experience in medical billing and compliance in healthcare preferred.

Work Environment/Physical Demands

This role operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, copiers and line/cell phones.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.