Compliance Issues Management Oversight Lead

Block; San Francisco (CA); Hybrid; USD 164,000 - 245,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a senior leader for the Compliance Issues Management Oversight (CIMO) program. You will own the operational backbone of this program, driving remediation tracking, change governance, escalation, reporting, and quality assurance across a portfolio of compliance issues spanning financial crimes and consumer protection.

You will serve as the centralized point of accountability ensuring governance, with regular engagement across Enterprise Issue Management, Compliance, Counsel,

Qualifications

• 8+ years of experience in compliance issues management, remediation oversight, or governance within a regulated financial services environment (banking, fintech, payments).
• Experience operating in enhanced regulatory oversight environments (regulatory examinations, audit engagements, and/or monitor interactions).
• Strong working knowledge of AML/BSA, Sanctions/OFAC, and Consumer Protection compliance risk frameworks, with end-to-end issue lifecycle experience.

Responsibilities

• Drive end-to-end remediation governance — own centralized tracking, change governance, and scope determinations for Block's compliance issue portfolio.
• Deliver quality assurance and stakeholder advisory — perform quality reviews on analyses, impact assessments, action plans, and closure submissions; advise on documentation standards.

Skills

Compliance governance

Remediation tracking

Stakeholder advisory

Cross-functional collaboration

Regulatory communications

AI automation

Tools

Governance systems of record

Workflow tooling

AI automation tools

Job description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block's Compliance Issues Management Oversight (CIMO) program is the centralized function responsible for end-to-end governance of compliance-impacting issues across Square, Cash App, and Afterpay. CIMO provides independent oversight of the full compliance issue lifecycle, from scope determination and root cause analysis through remediation execution, validation, and closure, to ensure clear accountability, consistent processes, and audit-ready documentation across the organization.

This role sits on the Regulatory Compliance Strategy (RCS) team and reports to the RCS Lead. As the CIMO Lead, you will own the operational backbone of this program — driving remediation tracking, change governance, escalation, reporting, quality assurance, and stakeholder advisory for a portfolio of compliance issues spanning financial crimes and consumer protection. You'll serve as the single centralized point of accountability ensuring that Compliance issues are governed to consistent standards, remediation stays on track, and the program operates with the rigor that regulators, auditors, and internal stakeholders expect. You will work closely with stakeholders across the organization, including Block's Enterprise Issue Management Program, Compliance, Counsel, Internal Audit, and other business unit risk and operations teams.

If you're energized by building durable compliance governance processes, working cross-functionally to provide impactful support in driving progress across a range of issues, and translating complex regulatory requirements into clear operational outcomes, this role was built for you.

You Will

• Drive end-to-end remediation governance — own centralized tracking, change governance (extension requests, risk acceptances, remediation plan modifications), and scope determinations for Block's compliance issue portfolio, managing remediation across business units and compliance verticals through tiered governance tracks.
• Deliver quality assurance and stakeholder advisory — perform quality reviews on root cause analyses, impact assessments, action plans, evidence packages, and closure submissions; advise issue owners on documentation standards, evidence requirements, and closure criteria; and serve as the centralized help desk for compliance teams navigating the issue lifecycle.
• Facilitate governance forums and program reporting — convene cross-functional stakeholders, present portfolio status and key risk indicators, surface blockers, and produce regular leadership and regulatory-facing reporting on issue health, aging, escalation trends, and system-of-record accuracy.
• Build and maintain the CIMO program — develop and refine the CIMO Standard, Procedure, templates, decision frameworks, and operating playbooks that define how Block governs compliance issues at scale.
• Scale the program through automation and tooling — identify and implement opportunities to leverage AI, workflow automation, and tooling improvements to increase oversight capacity, improve reporting accuracy, and reduce manual effort.

You Have

• 8+ years of experience in compliance issues management, remediation oversight, or governance within a regulated financial services environment (banking, fintech, payments)
• Experience operating in enhanced regulatory oversight environments (regulatory examinations, audit engagements, and/or monitor interactions)
• Strong working knowledge of AML/BSA, Sanctions/OFAC, and Consumer Protection compliance risk frameworks, with demonstrated experience managing end-to-end issue lifecycles — from identification through root cause analysis, impact assessment, action plan development, remediation execution, evidence collection, validation, and closure
• Strong organizational and project management skills — ability to track a large portfolio of concurrent issues across multiple governance tracks and competing deadlines, with a detail-oriented approach to credible challenge on documentation, evidence packages, and process artifacts
• Excellent cross-functional communication, presentation, and written skills — with a track record of driving accountability across stakeholders who do not report to you, and facilitating alignment with senior leadership
• Experience leveraging AI, automation, and workflow tooling to drive efficiency in compliance processes, with familiarity with compliance issue management systems of record and governance reporting tools

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

$163,600 — $245,400 USD

Zone B:

$152,200 — $228,200 USD

Zone C:

$144,000 — $216,000 USD

Zone D:

$135,800 — $203,600 USD

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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