COMPLIANCE INVESTIGATOR 1 - UNDERFILL

State of Nevada; Reno (NV); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Vacation

Sick Leave

Holidays

Pension/Retirement Plan

Deferred Compensation

No Nevada state income tax

Public Service Loan Forgiveness

Longevity Payments Eligibility

Job summary

The State of Nevada’s Division of Social Services is recruiting a Compliance Investigator 1 to support the Northern I&R Unit. You will handle formal and informal complaints, gather evidence, interview stakeholders, and prepare reports to determine compliance with SNAP, TANF, Medicaid, LIHEAP, and other programs.

You will work under supervision in a training capacity, assisting in investigations and potential sanctions as required, while developing case files and contributing to final disposition

Qualifications

• Bachelor's degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or closely related field; OR graduation from high school or equivalent education and two years of experience where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports.

Responsibilities

• Receive informal and formal complaints and determine possible violations and jurisdiction; gather and analyze background information and facts.
• Conduct interviews with complainants, witnesses, employers, and agencies to obtain information regarding violations or noncompliance; develop leads and facts.
• Prepare required forms and notices; review responses and discuss with complainant and respondent.
• Gather evidence (records, bank statements, bills, receipts, etc.) to develop trends; conduct surveillance and serve subpoenas as required.
• Develop case files, maintain logs and reports; file evidence and chronology; utilize information for final case reports for litigation as appropriate.
• Coordinate informal resolutions; negotiate final agreements in writing; monitor adherence to agreements.
• Prepare investigative reports with findings; present to higher authority for sanctions or prosecution; testify as required.
• Maintain logs and statistics on cases; track status and penalties; perform trainings on agency services and regulations.
• Progression to next level possible with satisfactory performance and supervisor recommendation.
• May conduct investigations of business activities to ensure compliance with program rules.

Skills

Investigative techniques

Interviewing

Report writing

Evidence gathering

Analytical thinking

Education

Bachelor's degree or two years experience

Job description

• No Nevada state income tax.

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Division of Social Services (DSS) is recruiting for a Compliance Investigator 1, underfilling a Compliance Investigator 2 vacancy in the Northern I&R Unit. The Division of Social Services Compliance Investigators perform investigations regarding violations of federal and/or State laws or regulations pertaining to public assistance programs including but not limited to the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Nevada Medicaid, Low Income Home Energy Assistance Program (LIHEA), Nevada Child Support Enforcement and Nevada Child Care program. Compliance investigations will be completed following a formal complaint or suspected violation utilizing standard investigative techniques.

Incumbents are not sworn peace officers, and enforcement actions are limited to compliance rules specific to the program or regulatory statutes and involve informal resolution and/or recommendations for administrative sanctions or penalties which are imposed by a higher authority. Under close supervision, incumbents perform the duties described in the series concept in a training capacity.

Essential Qualifications

Bachelor's degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or closely related field; OR graduation from high school or equivalent education and two years of experience where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports for the purpose of justifying administrative sanctions, penalties or criminal prosecution. Work experience may be obtained in law enforcement, investigative, regulatory or compliance setting; OR an equivalent combination of education and experience as described above.

Job Duties

• Receive informal and formal complaints by phone or in writing and make determinations regarding possible program violations and jurisdiction under a specified program area; gather and analyze background information and facts pertaining to the case.
• Conduct interviews with complainants, witnesses, employers, State and local governmental agencies and other sources to obtain information regarding violations or noncompliance; develop leads and facts pertaining to the case to substantiate violation.
• Prepare required forms and/or notices and send to appropriate parties regarding complaint and alleged violations; review responses and discuss with complainant and respondent.
• Gather evidence such as records, reports, bank statements, bills, check stubs, sales receipts, transaction verifications, personnel files and historical data pertaining to the initial violation to develop trends or patterns to support the complaint; conduct surveillance activities and serve subpoenas to obtain evidence and expedite the case as required.
• Develop case files and maintain case logs and reports; file evidence along with chronological documentation regarding investigative steps taken and all contact made with complainant, respondent, witnesses and other sources; utilize information to develop final case report for further litigation as appropriate.
• Coordinate possible resolution of complaint on an informal basis by conducting meetings and discussions with contending parties, addressing evidence gathered and steps to regain compliance and/or resolution of complaint; negotiate and stipulate final agreements in writing; monitor case to ensure adherence to agreements.
• Prepare investigative reports encompassing all facts pertaining to the case; outline suspected violations, statements of facts, documentation of evidence, violations committed, statements obtained and findings and conclusions, for review by a higher authority for sanctions and/or criminal prosecution; appear before the governing body or in a court of law to provide testimony as required.
• Maintain logs and statistical reports regarding status of on-going cases, final disposition, and field work performed, complaints received, and penalties imposed.
• Conduct training programs regarding agency services, rules and regulations for employers, community groups and the general public to ensure compliance, understanding and awareness.
• May conduct investigations of business activities on an as needed basis to ensure compliance with program rules and regulations and stipulated agreements.
• Perform related duties as assigned.
• Under close supervision, incumbents perform the duties described in the series concept in a training capacity. Work is assigned through instructions and reviewed for accuracy. Progression to the next level may occur upon meeting the minimum qualifications, satisfactory performance and with the recommendation of the appointing authority.

Knowledge, Skills, And Abilities

General knowledge of: research techniques and application; basic investigative techniques; the theories of human behavior and psychology.

Ability to: write concise, logical, grammatically correct reports; speak on a one-to-one basis using appropriate vocabulary and grammar to obtain information and to explain policies; record information quickly and accurately; convey accurate and precise data in a timely manner within established time frames; read and interpret statutes related to the program area to make compliance determinations; speak with individuals of various social, cultural, economic and educational backgrounds.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255