Compliance Coordinator

Essen Health Care; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Essen Health Care in New York City is seeking a Compliance Coordinator to support the behavioral health program by ensuring regulatory, accreditation, payer, and internal policy adherence. You will monitor documentation, assist with audits, and drive corrective actions to uphold high-quality, legally compliant care.

The role involves policy development, staff training on HIPAA and confidentiality, and regular collaboration with leadership and clinical teams.

Qualifications

• Bachelor's degree in health administration, social work, psychology, public health, or a related field (or equivalent experience).
• 2+ years of experience in healthcare compliance, quality assurance, or a related setting.
• Working knowledge of HIPAA, 42 CFR Part 2, and behavioral health documentation and billing standards for Article 28, 31, and 32 (OASAS).
• Strong attention to detail, analytical ability, and organizational skills.
• Excellent written and verbal communication skills, with the ability to explain requirements clearly to clinical staff.
• Proficiency with electronic health records and Microsoft Office or similar tools.

Responsibilities

• Monitor compliance with federal, state, and local regulations governing behavioral health services, including HIPAA, 42 CFR Part 2, CMS requirements, and state licensing standards.
• Support readiness for accreditation and licensing surveys (DOH & OMH agency reviews).
• Track regulatory changes and communicate updates to leadership and program staff.
• Conduct department workflow audits for documentation completeness, treatment plan timeliness, consent and authorization, and billing accuracy.
• Perform internal monitoring of client rights and mandated reporting.
• Prepare audit reports with findings, trends, and recommendations.
• Develop, track, and follow up on corrective action plans and plans of correction.
• Coordinate review and documentation of incidents, grievances, and complaints, including timely reporting to external agencies as required.
• Assist with investigations and root cause analysis as directed.
• Draft, update, and maintain policies and procedures; manage version control and annual review schedules.
• Coordinate and deliver compliance training for new hires and ongoing staff, including HIPAA/privacy, confidentiality of substance use disorder records, documentation standards, and ethics.
• Track completion of required trainings, certifications, and licensure.
• Assist the Compliance Officer and Medical Records department with privacy incident review, breach assessment, and release-of-information processes.
• Verify credentialing, background checks, and exclusion list screenings.
• Maintain compliance dashboards and report metrics to leadership and the Compliance/Quality Committee.
• Serve as a resource for clinical and administrative staff on compliance questions.
• Participate in quality improvement initiatives and committees.

Skills

Healthcare compliance

Quality assurance

HIPAA knowledge

Documentation skills

Excellent communication

EHR proficiency

Education

Bachelor's degree in health administration/public health

Master's degree preferred

Tools

EHR systems

Microsoft Office

Job description

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The Compliance Coordinator supports the behavioral health program in meeting regulatory, accreditation, payer, and internal policy requirements. This role monitors documentation and clinical practices, coordinates audits and corrective actions, supports staff training, and helps maintain a culture of ethical, high-quality, and legally compliant care.

Responsibilities

Regulatory & Accreditation Compliance

• Monitor compliance with federal, state, and local regulations governing behavioral health services, including HIPAA, 42 CFR Part 2, CMS requirements, and state licensing standards.

• Support readiness for accreditation and licensing surveys (DOH & OMH agency reviews).

• Track regulatory changes and communicate updates to leadership and program staff.

Auditing & Monitoring

• Conduct department workflow audits for documentation completeness, treatment plan timeliness, consent and authorization, and billing accuracy.

• Perform internal monitoring of client rights and mandated reporting.

• Prepare audit reports with findings, trends, and recommendations.

Corrective Action & Risk Management

• Develop, track, and follow up on corrective action plans and plans of correction.

• Coordinate review and documentation of incidents, grievances, and complaints, including timely reporting to external agencies as required.

• Assist with investigations and root cause analysis as directed.

Policy & Training

• Draft, update, and maintain policies and procedures; manage version control and annual review schedules.

• Coordinate and deliver compliance training for new hires and ongoing staff, including HIPAA/privacy, confidentiality of substance use disorder records, documentation standards, and ethics.

• Track completion of required trainings, certifications, and licensure.

Privacy & Data Integrity

• Assist the Compliance Officer and Medical Records department with privacy incident review, breach assessment, and release-of-information processes.

• Verify credentialing, background checks, and exclusion list screenings.

Reporting & Collaboration

• Maintain compliance dashboards and report metrics to leadership and the Compliance/Quality Committee.

• Serve as a resource for clinical and administrative staff on compliance questions.

• Participate in quality improvement initiatives and committees.

Qualifications

Required

• Bachelor's degree in health administration, social work, psychology, public health, or a related field (or equivalent experience).

• 2+ years of experience in healthcare compliance, quality assurance, or a related setting.

• Working knowledge of HIPAA, 42 CFR Part 2, and behavioral health documentation and billing standards for Article 28, 31, and 32 (OASAS).

• Strong attention to detail, analytical ability, and organizational skills.

• Excellent written and verbal communication skills, with the ability to explain requirements clearly to clinical staff.

• Proficiency with electronic health records and Microsoft Office or similar tools.

Preferred

• Master's degree in a related field.

• Certification such as CHC (Certified in Healthcare Compliance), CHPC, or similar.

• Experience with accreditation surveys or state licensing audits.

Working Conditions

• Primarily office-based with occasional movement across program sites

• Regular use of computer and EHR systems

• Occasional extended hours during audits or surveys

• Local travel as needed between locations

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.